1 Customer Experience Specialist/Forklift Operator Job in Walton, KY
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Customer Experience Specialist/Forklift Operator
$57k-75k (estimate)
Full Time | Durable Manufacturing
5 Months Ago
Reading Rock is Hiring a Customer Experience Specialist/Forklift Operator Near Walton, KY
Job Title: Customer Experience Specialist/Forklift Operator
Reports To: Regional Distribution Manager
Based At: RDC Walton, KY
Travel Required: 5%
Work Schedule: Monday through Friday with some Saturday mornings. Hours may vary based on business needs.
EEO Category: Sales Workers
FLSA Status: Hourly Non-Exempt
Job Purpose
Customer Experience Specialists are responsible for having a high level of understanding of product knowledge for products that are sold by the business. They are responsible for communicating that knowledge to the customers. They will ensure timely, accurate, and thorough handling of the product as it is delivered to the customer.
Essential Duties and Responsibilities
- Thoroughly knows the installation process and product usage.
- Acts as a subject matter expert in exceptional customer service.
- Estimates material requirements and upsells products needed for the job.
- Works with the sales department to grow a customer base.
- Assists the manager on daily functions of the department.
- Accurately and thoroughly enter orders for all customers in a timely manner.
- Operates a forklift to load/unload trucks.
- Operates an RF Scanner to manage orders and inventory.
- Pick and pull inventory in a warehouse and yard setting.
- Uses various software including ERP Systems, Excel, and other Microsoft Office Products to perform various customer transactions.
- Process cash, account, and counter sales, assist showroom sales, and correctly files corresponding paperwork.
- Schedule deliveries within company terms and conditions. Work with distribution to meet corporate delivery standards.
- Maintain constant communication with yard and management regarding customer/product issues and receive and communicate information in this role in a professional, informative, and instructive manner.
- Vigorous compliance with all SOP’s, company policies, procedures, and performance standards. Help control expenses in any area of the company at all times.
- Support the efforts of the sales staff to gain market share and increase revenue at your RDC with the ultimate goal of achieving the divisional budget.
- Effectively drive the sales of tools, accessories, natural stone, and other products as budgeted.
Education, Knowledge, and Skills:
- High school diploma required, any level of college or certifications in business, sales, marketing or related field preferred.
- Forklift experience or certifications preferred.
- Bi-Lingual preferred (Spanish/English)
- Ability to demonstrate an exceptional customer service experience.
- Ability to connect with others, build trust, and be accountable for the customer experience.
- Has excellent interpersonal skills and is naturally persuasive.
- MS Office-Excel and Word knowledge.
- Knowledge of process to include order entry, RMAs, and basic ability to research data.
Supervisory Responsibilities:
None
Work Environment:
Manufacturing and office environment. Exposure to noise, fumes, and dust, while in manufacturing facilities.
Physical Demands:
The employee is to occasionally Stand; Walk; Climb or balance; Stoop, kneel, crouch, or crawl; the employee is regularly Sit; Use hands to finger, handle, or feel; Reach with hands and arms; Talk or hear. The employee must be able to lift 80 lbs.
Acknowledgement:
This job description is not intended to be an all-inclusive list of duties and standards of the position. Critical features of this job are described under the headings above. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.
Equal Employment Opportunity Employer and a Drug-Free Workplace
Job Summary
JOB TYPE
Full Time
INDUSTRY
Durable Manufacturing
SALARY
$57k-75k (estimate)
POST DATE
12/10/2023
EXPIRATION DATE
05/05/2024
WEBSITE
rockcast.com
HEADQUARTERS
WEST CHESTER, OH
SIZE
50 - 100
FOUNDED
1888
TYPE
Private
CEO
GORDON RICH
REVENUE
$10M - $50M
INDUSTRY
Durable Manufacturing
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About Reading Rock
Reading Rock is a manufacturer and supplier of building materials that includes hardscapes, precast, masonry, tile and hearth.
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