Job Summary:

This role will be instrumental in supporting office membership and billing functions for all internal and external customers. The position will focus on researching requests, providing system training, correcting statistical data relative to associate commissions, office transactions and volumes, performing account reconciliations and billing/payment application. Additionally, this role will provide support to the regional staff, offices, and internal departments.

Essential Functions:

• Provides exceptional customer service/support to all Owned, Independent and Global offices. Problem-solving all issues related to statistical data or billing to resolve customer issues timely.

• Collaborates with internal departments to meet customer needs; Region Development, Accounts Receivable, etc.

• Analyzes and reconciles all statistical data/billing discrepancies identified by offices/regional services. Generates financial reports that are clear and easily understood based on the specific requests from customers.

• Inputs and manages Sales Associate demographic information and statistical data relative to associate commissions, office transactions and volumes provided by Offices in a given territory, in a specific timeframe.

• Accounts for all Franchise Income orders to ensure revenue is recognized accordingly

• Other Duties as assigned

Minimum Qualifications:

Education: Bachelor's Degree or Equivalent experience

Years of Experience: 1-3 Years

Years of Management: No Experience Needed

Standard Knowledge, Skills and Abilities:

•Technical/Functional Expertise: Has knowledge of the job, function, department and its impact on customers, continues to learn and grow, stays current on changes in process, policy and function, and fulfills responsibilities of the job

•Customer & Relationship Focus: Anticipates and delivers on customer needs, manages internal/external relationships, respectful of team, resolves problems, responds with tact and diplomacy, shares pride of the brand to customers, preserves the culture

•Decision Quality: Makes sound decisions quickly, gathers information, considers long-term repercussions of decisions, is accountable for decisions

•Drives for Results and Quality: Takes ownership of job assignments and productivity, takes initiative, focuses on the quality and quantity of results, sets priorities and meets deadlines and keeps management apprised of progress

Hire Range/Rate:

$37,500 - $47,500

Actual compensation offered to candidate will be finalized at offer and may be above or below the posted range due to skill level, experience, industry specific knowledge, education/certifications, or geographic location. The offer rate represents one component of the RE/MAX Holdings total compensation package. Employees will also receive a number of benefits as listed below. Other compensation for this position may include bonus eligibility.

Benefits Offered

• Competitive medical, dental and vision benefits
• 401(k) and Roth 401(k) retirement plans with optional company match
• Health savings account with a company contribution
• Flexible spending accounts (medical, dependent care and transportation)
• Company-paid maternity, adoption, foster and parental leave
• Educational assistance
• Student Loan Support Services
• Paid employee assistance program
• At least 9 paid holidays, and potential for up to 16, including discretionary early closures before holidays and company events. (More than your average company!)
• MORE Time Away Program gives employees flexibility around time off needs and lets employees take time off as they need it, rather than waiting for accruals
• ClassPass discount and monthly subsidy
• Free covered garage parking (car chargers and bike racks available)
• And More!

Now is your chance to become part of a world-class, industry leading organization. RE/MAX Holdings, Inc. is a business that builds businesses. We provide the tools, training, and tech to our real estate network, which includes RE/MAX and Motto Mortgage franchises, agents, brokers, and consumers. Join us and build a career where your contribution is heard, your innovative ideas are valued, and hard work and collaboration truly makes a difference. Nobody in the world sells more real estate than RE/MAX!*

RE/MAX Holdings, Inc. is proudly headquartered in Denver, Colorado. Certain roles may be location specific, however in addition to Colorado, we welcome qualified candidates in the following states: Arkansas, California, Florida, Georgia, Illinois, Massachusetts, Michigan, Ohio, and Texas!

RE/MAX Holdings, Inc. is proud to be an equal opportunity employer committed to diversity and inclusion, as well as non-discrimination in employment. All qualified applicants receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, veteran status, disability unrelated to performing the essential task of the job or other legally protected categories. All persons shall be afforded equal employment opportunity.

*As measured by transactions slides

Application Deadline: April 1, 2024