Are you a positive, energetic, and organized individual looking to join a dynamic team? We are seeking a Director of Hospitality who will play a pivotal role in maintaining a welcoming and efficient office environment. If you are passionate about providing exceptional service, have excellent communication skills, and enjoy working in a fast-paced environment, this position is perfect for you.

To apply, please submit your resume, along with a cover letter highlighting your relevant experience and why you believe you would be a great fit for our team. We look forward to reviewing your application! Only qualified candidates will be contacted.

We look forward to welcoming a positive and dedicated Director of Hospitality to our team!

• Greet and welcome office guests with a positive attitude, ensuring a friendly and professional atmosphere.
• Effectively communicate the value proposition of the office to potential associates, highlighting the benefits of joining our team.
• Engage agents and staff daily, fostering a service-oriented environment and promoting positive relationships.
• Encourage agent participation in agent development programs, helping them enhance their skills and succeed in their careers.
• Be accessible to agents daily, offering business, sales, and career advice as needed.
• Stay updated on agent issues and promptly seek out appropriate solutions to ensure a seamless and hassle-free experience for newly joined associates.
• Improve communication between staff members to facilitate a smooth transition for newly joined associates.
• Answer incoming phone calls promptly and courteously, providing assistance or directing calls to the appropriate individuals.
• Coordinate conference room usage as required, ensuring smooth operations and efficient scheduling.
• Maintain cleanliness and presentation of reception/conference areas, coffee/lunch area, and common workspaces.
• Ensure office supplies and relevant materials are stocked in common areas and workspaces.
• Coordinate lunchtimes with other staff members to ensure coverage at the front desk at all times.
• Handle incoming and outgoing mail, including postmarking and sending outgoing mail daily.
• Monitor and respond to office emails in a timely manner, distributing messages as necessary.
• Inform agents promptly of incoming mail, checks, and agent contracts.
• Create and send special occasion agent cards to celebrate birthdays, achievements, and offer support in times of need.
• Input agents into the office phone system, create office mailboxes, and set up copiers within 8 hours of joining.
• Remove departing agents from the office phone system, office mailboxes, and copiers within 24 hours of their departure.
• Regularly clean out agent mailboxes, vendor information, and flyers to maintain an organized workspace.
• Generate daily all-call and reminder emails/texts to keep agents informed and engaged.
• Maintain duty schedule and open house board weekly to ensure smooth operations.
• Troubleshoot and resolve issues with office equipment and phone systems promptly.
• Act as the office liaison to title, mortgage, inspection, and home warranty companies.
• Manage office supplies inventory and submit orders to the Director of Finance on a weekly basis.
• Maintain the company store, fulfilling agent orders and submitting them to the Director of Finance for billing.
• Ensure copiers and printers are stocked with paper at all times.
• Generate one-day codes for agents as requested.
• Manage lockbox inventory and disburse event tickets to agents and staff as earned.
• Maintain an up-to-date office roster and phone list for easy communication.

• Excellent interpersonal skills, organizational skills, customer service skills, and verbal communication skills
• Exhibits working knowledge of Microsoft Office and basic computer skills
• Comfortable taking telephone calls and mitigating stressful situations
• High school graduate, G.E.D. recipient, or equivalent
• 1 year of experience as a receptionist, administrative assistant, guest service specialist, or similar position preferred

Important Character Traits:

• Dependable, engaging, enthusiastic, positive, efficient, and self-confident.
• Ability to maintain a positive "It's my pleasure!" attitude.
• Strong ability to communicate the value proposition of the office to potential associates.
• Commitment to engaging agents and staff daily with a service-oriented attitude.
• Proven ability to increase agent participation in agent development programs.
• Availability to provide business, sales, and career advice to agents on a daily basis.
• Strong problem-solving skills with the ability to stay abreast of agent issues and find appropriate solutions.
• Commitment to improving communication among staff members to ensure seamless transitions for newly joined associates.

RE/MAX Elite Realty Group is a dynamic group of real estate professionals built upon a culture of gratitude and success that is interested in helping others reach beyond their goals. The company is also dedicated to doing the work necessary to achieve superior results through building relationships beyond the sale. RE/MAX is a truly global real estate network with agents in over 110 countries and territories around the world. RE/MAX is also the most recognizable brand in real estate with a support team that is unparalleled.