Join our growing team as a Help Desk Support Analyst!

Company Description:

At DP3, we're not just a tech services provider; we're a community of innovators, problem-solvers, and growth enthusiasts. Nestled in the heart of Chicago, IL, DP3 is the go-to destination for small and medium-sized professional services firms seeking top-notch technology solutions. Our reputation for friendly, responsive, and client-centric tech consulting services speaks volumes about our commitment to excellence. Join us on our journey as we simplify IT operations, boost productivity, and pave the way for success in the digital age.

Role Description:

Are you ready to be part of something bigger? DP3 is on the lookout for a full-time Help Desk Support Analyst to join our ever-expanding team in the vibrant city of Chicago, IL. As a key player in our growing family, you'll dive headfirst into the world of technical support, problem-solving, and client satisfaction. As a Help Desk Support Analyst you will provide unparalleled support, diagnose and resolve technical issues, and collaborate closely with our team of experts to ensure our clients' needs are not just met, but exceeded. With every challenge you conquer, you'll be contributing to our collective growth and success.

Qualifications:

· Minimum 1 year of experience in a help desk support role

· Minimum 1 year of experience with Microsoft 365

· Strong technical support and help desk skills

· Excellent analytical and problem-solving abilities

· Proficiency with desktop computers, laptops, printers, Microsoft Office, email systems, and productivity software

· Stellar customer service and communication skills

· Bachelor's degree in Computer Science, Information Technology, or a related field OR equivalent experience

· Bonus points for relevant certifications such as CompTIA A , Network , or Security

Salary & Benefits:

· Starting salary: $27 per hour

· 10 days of Paid Time Off

· 6 Paid Holidays

· 3 Floating Holidays

· Laptop, docking station, monitors, and headset provided

· $500 technology spending allowance (invest in your growth and development!)

· Casual dress code and an engaging work environment

· Great location near public transit, parks, and shopping

Classification: Full-Time

We are committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Job Type: Full-time

Pay: From $27.00 per hour

Benefits:

• Paid time off
• Professional development assistance

Schedule:

• Monday to Friday

Application Question(s):

• Do you hold any relevant IT certifications? Please list them here.

Education:

• Bachelor's (Preferred)

Experience:

• Help desk: 1 year (Required)

Ability to Relocate:

• Chicago, IL: Relocate before starting work (Required)

Work Location: In person