Position Overview:
Serves food and drinks, including alcoholic beverages, to guests directly (or through service well) in a friendly and timely manner.

Licensing Requirements:

• ABC Certification as required by state or local laws
• Food Handlers Certification as required by state or local laws

Essential Skills/Experience:

• Integrity must comply with cash and credit card handling policies and protect the Companys assets
• Guest Service Orientation anticipating guests needs and consistently following Razzoos Steps of Service
• Active Listening giving full attention to what other people are saying, taking time to understand the points being made, asking
• questions as appropriate and not interrupting at inappropriate times
• Speaking talking to others, i.e., managers, co-workers, guests, to convey information effectively
• Social Perceptiveness being aware of others behavior and reactions and understanding why they react as they do
• Critical Thinking using logic and reasoning to identify the needs of a given situation
• Reading Comprehension understanding written communications and documents
• Arithmetic utilizing basic math skills relative to position requirements, i.e., guest checks, payments, tip sharing
• Problem Sensitivity the ability to tell when something is wrong or is likely to go wrong, and recognize when to bring to the attention of the Manager on Duty
• Memorization the ability to remember information, ie., Company standards and procedures, Steps of Service, menu, drink offerings and recipes
• Handwriting legible writing skills for various Company forms and documents
• Time Sharing the ability to shift back and forth between two or more activities or sources of information
• Team Oriented actively demonstrating teamwork at all times, i.e., establishing and maintaining constructive and cooperative working relationships with team members and participating in a team oriented environment
• Safety Focused ability to adhere to Company safety standards at all times
• Work Schedule ability to work agreed-upon schedule which may include evenings, weekends and holidays; and to be at work on time

Essential Characteristics:

• Self-directed ability to work well with little or no supervision
• Organized, detail oriented; recognizes errors quickly
• Sense of urgency
• Positive attitude and professional demeanor
• Guest focused and solution-driven
• Persuasive skills
• Multi-tasker
• Team oriented
• Communicator clear written and oral skills
• Safety conscious follows all safety and sanitation policies
• Professional image - neat, clean, pressed
• Dependable consistently works agreed upon schedule and gets to work on time
• Committed to Razzoos 6-2-101 (Philosophies and Values)

Essential Duties And Responsibilities:

• Deliver Hospitality to every guest
• Suggest food/drink items
• Know liquor brands, basic liquor drinks and Razzoos specialty drinks
• Collect payment for all purchases following appropriate Company procedures
• Conduct age verification for alcohol service following ABC requirements and Company procedures at all times
• Reconcile cash drawer and daily sales receipts at end of shift
• Manage guest liquor consumption effectively and in accordance with ABC requirements and Razzoos Liquor Service Agreement
• Maintain ongoing cleanliness of glasses, utensils, bar equipment, bar tops, work areas and tables
• Fill drink orders directly from guests and from service well printer
• Defer all guest questions regarding allergies to the Manager on Duty
• Serve liquor, beer and wine directly to guests
• Prepare drinks in accordance with Razzos drink recipes and procedures
• Expedite and garnish food orders as necessary
• Serve food items to guests seated in the bar area
• Slice and pit fruit for garnishing drinks
• Arrange bottles and glasses to maintain attractive displays and liquor cages
• Plan, organize and control the operations of the bar
• Stock liquor appropriately when liquor orders arrive
• Empty trash cans using appropriate safety and sanitation measures
• Alert appropriate personnel to immediately empty trash cans after broken glass has been disposed in them
• Wash and sanitize hands after removing trash, eating and drinking, using the bathroom, touching own face or hair, or handling food prep
• Maintain a clean and safe environment reporting any unsafe procedures or conditions to anyone in management
• Comply with all applicable federal, state and local statutes as well as Razzoos policies and procedures
• Perform additional responsibilities as requested by a manager at any time

Physical Demands:

• Must be able to bend, stoop, lift and carry items (ice, plates, trash, etc.) up to 40 lbs., and 40 lbs. with assistance
• Move about the dining and kitchen areas quickly and carefully
• Stand/walk during entire shift
• Enter and exit kitchen with full hands
• Climb ladder when reaching for items that are on upper shelves
• Ability to hear with accuracy over loud background noise
• 20/20 Near Vision, with correction the ability to see details at close range (within a few feet of the observer)
• Manual Dexterity the ability to quickly move hand, hand and arm, or two hands to grasp, manipulate or assemble objects

Working Conditions:

• Fast-paced environment
• Narrow spaces behind bar, between dining tables and in kitchen area
• Several guests and co-workers moving about at same time
• Several guests or tasks to attend to at one time
• Background noise, i.e., guests and employees speaking simultaneously, equipment noise and background music
• Exposure to hot (kitchen) and cold (walk-ins) temperatures