Job Summary

Learn how to manage overall operational efficiency of the branch office. Through various training mechanisms, gain knowledge of day to day operational functions and how to ensure compliance with firm and regulatory policies and procedures.

Essential Duties and Responsibilities

* Become trained and skilled to effectively and efficiently function in the Operations Manager role:

* Performs back-up for all operational functions as required by workloads and absences.

* Works directly with home office personnel to coordinate branch-home office workflow.

* Completes self-audit of branch procedures.

* Assists Branch Manager with confidential matters and compliance visits and replies.

* Assists Branch Manager with controlling expenses and operating at peak efficiencies.

* Oversees ordering of supplies, purchase orders and postage usage.

* May review branch invoices and operating statements.

* Maintains branch operational manuals.

* Researches and resolves complex problems relating to client accounts and inquiries.

* Assists Branch Manager in disseminating information at regular branch meetings.

* Coordinates rent, facility, office maintenance and cleaning/security issues.

* Performs other duties and responsibilities as assigned. May perform some Branch Manager duties if Series 9 & 10 licensed.

* Recruits, selects, orients, trains and supervises branch operations associates.

* In conjunction with the Branch Manager conducts ongoing performance management, scheduled performance appraisals and salary reviews of operations associates, and maintains branch personnel files.

* Reviews daily work of operations associates; Evaluates workload and responsibilities of support staff to determine necessary assignment changes to maintain efficient workflow.

* Ensures daily staffing levels and cross-training is adequate.

* Coordinates registrations, continuing education, licensing, etc. of branch personnel.

* Performs other duties and responsibilities as assigned.

Knowledge, Skills, and Abilities

Knowledge of

* Comprehensive understanding of company policies and procedures and industry rules and regulations.

Skill in

* Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.

Ability to

* Handle stressful situations and lead others in providing a high level of customer service in a calm and professional manner, constantly projecting a Service 1st attitude.

* Project a professional and pleasant appearance and demeanor to work with clients; utilize tact and diplomacy in dealing with customers in a deadline-driven environment.

* Employ good analytical skills to be able to research account information and resolve problems.

* Establish and communicate clear directions and priorities.

* Utilize good interpersonal and verbal and written communication skills to deal with clients, financial advisors, support staff and home office personnel.

* Establish and maintain a respected position of leadership to influence, motivate and persuade others to achieve desired outcomes.

* Effectively organize, manage, track and complete multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment.

* Work independently, under minimal supervision.

Educational/Previous Experience Requirements

Education/Previous Experience

* Bachelors degree from four-year college or university in related field and a minimum of one (1) year experience in the financial services industry, preferably including related operational management and supervisory experience.

* ~or~

* Any equivalent combination of experience, education, and/or training as approved by Human Resources.

Licenses/Certifications

* Series 7, 9 & 10 or ability to obtain within six (6) months.

* Series 63, if required in your state, or ability to obtain within six (6) months.