This position will follow our hybrid work model; we expect the selected candidate to work 2-3 days a week at our Saint Petersburg, FL corporate office.

Job Summary

The Raymond James Command Center is the central monitoring hub for the firm's production environment. Administers and manages complex enterprise technology solutions. Acts as the primary support and central point of contact for large or multiple systems, with significant impact across the firm. Extensive contact with internal customers, other technology professionals, and vendors is required to identify, research, analyze, and resolve system issues and problems. Applies specialized domain knowledge in monitoring, assessing, analyzing, and/or evaluating processes and data. Makes judgments and recommendations based on analysis and expertise. Assist in driving technical support teams to recover services during service disruptions or outages to crucial technology platforms/applications.

Essential Duties and Responsibilities

• Manages and maintains complex systems.
• Mentors junior and Mid-level administrators.
• Troubleshooting production issues in real-time, under pressure.
• Performs implementations and upgrades in compliance with security guidelines.
• Ensures availability, security, and integrity of assigned systems.
• Monitors systems, including setting alerts to maintain the stability of the environment and monitoring error logs. Troubleshoots or escalates issues as needed.
• Evaluate and identify ways to automate, streamline, and improve day-to-day maintenance and administrative practices.
• Installs or coordinates installation of patches and releases on development, test, pre-production, and production systems.
• Ensures adherence to Service Level Agreements regarding application availability.
• Serves as the central point of contact and liaisons with other IT departments and vendors regarding installations, server maintenance, licensing, and upgrade issues.
• Effectively manages communication between end users, vendors, and IT departments to quickly solve production, pre-production, test, and t environment problems.
• Creates and maintains accurate system run book for assigned systems.
• Maintains current description and documentation of application configuration, including tracking and documenting any changes to environments.
• Assists in capacity planning, performance monitoring, and tuning on assigned systems.
• Participates in business continuity and disaster recovery planning, including assisting with fault tolerance and disaster recovery plans.
• Performs other duties and responsibilities as assigned.

Knowledge, Skills, and Abilities
Knowledge of

• The administrator may work a non-standard shift, including nights and/or weekends, and have on-call rotational responsibilities.
• Advanced knowledge of the following:
• Concepts, principles, and practices of systems administration.
• Application and web technologies.
• Monitoring tools to ensure the required availability of assigned systems.
• Dynatrace, Datadog, and Splunk experience highly desired
• Understanding of Linux operating systems
• Active Directory and DNS.
• Backup and recovery technologies.
• Virtualization concepts and technologies.
• Network and security concepts and technologies.
• ITIL / Lean methodologies
• ServiceNow or other Ticketing/CMDB system experience.

Educational/Previous Experience Requirements
Education/Previous Experience

• Minimum of a bachelor’s degree in computer science, MIS, or related degree and three (3) years of relevant experience in systems or application administration or a combination of education, training, and experience.

Licenses/Certifications

• None

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.