Mobile Addiction (MA) works as part of a Retail Team of Experts to bring the Boost Mobile brand to life. They live and breathe Boost Mobile! They’re brand ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a fast-paced environment, where technology innovations, customer needs and the Retail experience are continuously evolving. They immerse themselves in meaningful connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers’ needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new experts are working with their team and proactively building skills and competencies, in preparation for the next level up as a Mobile Expert.

YOUR RESPONSIBILITIES

Build proficiency related to serving and selling to our customers, while providing a best in class customer experience and building loyalty by:

Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to New and upcoming devices.
Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise.
Approaching service and sales needs with patience, honesty and empathy.
Become skilled with and consistently leverages digital tools in interactions and onboarding to actively demonstrate:

How our ever expanding-coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network!
Why Boost Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
How we’re redefining how wireless is done, down to device and account inspection, review and troubleshooting.
Completes training on Boost Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology. Build relationships with and partners with Boost Mobile employees across channels, including business and customer service to:

Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
Successfully identify and handoff small business leads.
YOUR QUALIFICATIONS

Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers.
Desire to be a part of the game-changing Boost Mobile store team.
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
Effective at balancing customer experience and performance goals.

Job Types: Full-time, Part-time

Pay: $10.00 - $12.50 per hour

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Shift:

• 10 hour shift
• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Abilene, TX: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person