** Front Desk/ Patient Services Coordinator**

**Job Category****:** None **Requisition Number****:** FRONT002021 Showing 1 location **Job Details**

**Description**

RMA of Northern California blends scientific expertise and innovation with patient-centered care and compassion. We believe the best things happen when people come together and help one another. Thats why weve developed several programs to help patients in need on the path to parenthood. Our commitment to our patients has always been our highest priority, and RMA recognizes the importance of giving back.

We are looking for a **full-time** Patient Services Coordinator to work our front desk in our Palo Alto, CA Office. This is a great entry-level opportunity for those looking to start a career in reproductive health. You will work closely with MDs, RNs, and Clinical Assistants in a fast-paced and growing office. Our East Palo Alto location has a strong team and culture that can help you gain experience in healthcare.

Job duties include but are not limited to:

* Check-in, check-out and appointment scheduling through an electronic medical records (EMR) system.

* Maintains patient accounts by obtaining, recording, and updating personal, financial, and insurance information.

* Reviews and verifies patient paperwork and places information in patient chart.

* Has a positive work ethic and models the behaviors that generates high patient satisfaction ratings.

* Demonstrates effective verbal and written communication that is clear, well-organized, and demonstrates and understanding of audience needs.

* A strong multi-tasker able to balance in-person and virtual patient care.

* Performs call center functions: answers phones, schedules appointments, takes messages and directs calls to the appropriate person.

* Takes ownership of the waiting room experience and makes patients feel welcome and comfortable.

***IVI-RMA offers a comprehensive full time benefits package to all employees who work a minimum of 30 hours per week.***

* Medical, Dental, Vision Insurance Options

* Paid Time Off & 8 Paid Holidays

* Company Paid Life Insurance, Long Term Disability & AD&D

* Flexible Spending Accounts

* Employee Assistance Program

* Retirement 401K Plan

* Optional benefits including STD, Life & AD&D Buy-up plans & more.

**About Reproductive Medicine Associates (RMA)**

RMA is the U.S.-based network of fertility clinics that are part of IVI-RMA Global. To learn more about RMA, visit www.rmanetwork.com. To learn more about RMA-Global, visit: https://www.ivi-rmainnovation.com/research-centers/basking-ridge-basic-research-center/

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

**COVID-19 considerations:**

The health and safety of the RMA team is our priority. All employees are required to wear masks, temperatures are taken upon entry to the building, extra cleaning measures have been implemented and active prevention protocols are in place.

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