RATP Dev USA - Your future. Our destination.
Mission

The Dispatch/Supervisor is an entry level management position responsible for the day-to-day Dispatch operation including road supervision for Fixed Route Operation. Responsibilities include but are not limited to coaching and mentoring employees; carrying out counseling and disciplinary actions as warranted; planning, assigning, and directing work; addressing complaints and resolving problems.
Profile
Essential Functions / Process Responsibilities include the following: other duties may be assigned as necessary:
•Consciously create a workplace culture that is consistent with the overall organizations and that emphasizes the identified vision, guiding principles and values of the organization.
•Assist staff with any questions to ensure proper handling of customer issues or concerns.
•Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, appropriate email, and regular interpersonal communication.
•Review daily operational reports to make sure service goals are met.
•Use effective verbal and written communication to distribute the most current information to the team members.
•Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.
•Create an atmosphere of professionalism & mutual support among employees.
•Must be able to handle multiple situations at once.
•Receives incoming calls on telephone and radio communications systems.
•Dispatches and coordinates the use of vehicle and driver resources.
•Prepares trip reservation assignments.
•Assists in schedule writing and record keeping.
•Answers telephone and gives information to patrons concerning bus schedules and other trip information.
•Counts daily receipts and completes applicable records.
•Reviews road conditions, traffic flow, vehicle and driver availability, and other pertinent operational factors to determine daily trip scheduling capacity.
•Makes adjustments to schedules and routes as directed.
RATP Dev USA July 2020 Requirements:
•Knowledge of the operational characteristics of buses.
•Knowledge of dispatching functions including scheduling, routing, use of pertinent forms, records, and applicable regulations and procedures. •Some knowledge of office practices and procedures.
•Ability to make rapid and accurate arithmetic computations.
•Ability to understand, interpret, and effectively carry out written and oral instructions.
•Ability to react quickly and calmly in emergencies.
•Ability to keep simple records accurately.
•Ability to gain knowledge of the geography of The Midlands.
Preferred Education, Residency, and Experience:
•High School or GED required.
•Previous dispatch experience, preferred.
•Must be at least 21 years of age •Must have a valid Class B Commercial Driver License, with passenger endorsements.
•Must demonstrate a stable work history. Applicants should be prepared to provide additional employer information in cases where previous employment cannot be otherwise verified. Driving Record
•Driving records must not reflect moving violations within the last 3 years.
•Have a safe driving record with no DUI conviction during the past ten (10) years, verified by a third-party multi-state record check and no felony convictions for violent crimes.
•Criminal and Pre-Employment Background Record
Pay Rate $25.20
We are an Equal Opportunity Employer and Welcome Diversity to our Teams.
Skills

Dispatcher experience
Supervisor experience
Communications
A message from the General Manager
Team collaboration has given us a chance to tweak a system that really maximizes The Comet's positive impact on the midlands. Our goal is to provide exceptional customer service, by providing safe, clean, and reliable buses.
Walter Cooksey

General Manager