84 Concierge (FT) Jobs in New York, NY
RAPPORT GUEST SERVICES is Hiring a Concierge (FT) Near New York, NY
- Supporting the Lobby Host Lead ensuring that every guest is greeted with enthusiasm, and has a memorable experience.
- Acting as way-finders and hospitality services resource for all guests.
- Speaking freely and warmly, engaging clients and guests while efficiently assisting in the check in process or escorting them to their destination
- Reviewing and committing to memory the profiles of VIP guests expected for the day
- Recognizing and welcoming VIP guests using service excellence standards
- Communicating effectively with team members and passing on necessary information to colleagues that may arise.
- Building and maintaining a relationship with tenants and repeat guests, enhancing their overall experience
- Gaining an understanding of the client culture, key areas of activity and creating “transparency” by serving as an extension of the client
- Takes ownership of their assigned building location, activity engaging with all guests.
- Having a thorough understanding of the Firm’s emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency
- Adhering to Hospitality signature look.
- Ability to memorize FAQ‘s and speak knowledgeably about the building, surrounding areas, transportation, local restaurants, and Local ‘happenings’.
- Other duties as assigned.
- Greeting all guests/ visitors, ensure eye contact is made within 10 ft. of entrances
- Greeting internal and external clients with a smile, acknowledging them promptly, using the agreed welcome “Good Morning/Good Afternoon …”
- Working in tandem with team members and other building personnel, always ensuring smooth transitions at each stage of guest’s journey.
- Communicate effectively with peers and Lobby Host Lead, displaying accuracy and attention to detail both in verbal and written communication.
- Maintaining a strong awareness of business activity and communicating all updates with your team members.
- Communicating effectively with team members and passing on necessary information to colleagues that may arise during the escorting process.
- Providing assistance according to business needs e.g. lunch cover, call-outs, and general support.
- Supporting the training of new associates and completing checklists accordingly.
- Taking part in the cross-training program which covers all areas of the department, when available.
- Speaking about artwork located inside and the immediate vicinity surrounding the building. Including artist, history, and year commissioned
- Maintaining basic knowledge of history of building and surrounding areas.
- Maintaining basic knowledge of shops, restaurants, transportation and attractions.
- Maintaining a professional, polite and considerate manner at all times.
- Adhering to uniform and presentation standards as per the dress policy.
- Maintain a clear, presentable working area at all times and report all maintenance faults/hazards and cleaning requests to the appropriate personnel. Monitor progress to ensure issues are promptly rectified. Escalate to your Supervisor as necessary.
- This role is a stationed outside the entrance to the lobby of each building.
- Constant standing and walking in the building lobby throughout shift.
- Frequent lifting and carrying up to 30 lbs.
- Constant kneeling, pushing, pulling, lifting.
- May be required to cover Exterior Lobby Host breaks/shifts as needed.
- Adhere to the Company and the building’s policies and procedures.
- Abide by all Security policies and procedures, including access restrictions, Fire and Life Safety information.
- Comply with the Reception and Concierge Services Standard Operating Procedures (SOP) Manual and keep up to date with new information issued. Familiarize yourself with the site-specific SOPs. Maintain SOPs as ‘living’ document.
Job Summary
Full Time
$38k-49k (estimate)
04/12/2023
05/05/2024
rapport.eu.com
London
25 - 50
Related Companies
The job skills required for Concierge (FT) include Transportation, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Concierge (FT). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Concierge (FT). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Concierge (FT) positions, which can be used as a reference in future career path planning. As a Concierge (FT), it can be promoted into senior positions as a Concierge Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Concierge (FT). You can explore the career advancement for a Concierge (FT) below and select your interested title to get hiring information.
If you are interested in becoming a Concierge, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Concierge for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Concierge job description and responsibilities
The role of personal concierge comprises various tasks like paying household bills, housekeeping, organizing events, making reservations at the hotels and restaurants, moving stuff through relocation, etc.
02/06/2022: Huntington, WV
Other roles and duties of a corporate concierge are to provide personal assistance, social activities, dinner reservation, buying tickets, and making deals with clients.
01/03/2022: Dayton, OH
A concierge acts as a local expert for guests at hotels.
02/08/2022: Monroe, LA
Concierges provide excellent customer service to all hotel guests throughout their stay.
03/01/2022: Amarillo, TX
Concierges use customer service skills to anticipate and meet guests’ needs.
01/18/2022: South Bend, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Concierge jobs
Concierge should reflect a familiarity with how businesses operate.
02/18/2022: Santa Cruz, CA
Concierges must be approachable, empathetic, diplomatic, even-keeled, patient, and discreet.
01/10/2022: Saint Petersburg, FL
A great Concierge doesn’t care how much money they have or how they look, they provide the same quality of service to all their guests.
02/02/2022: Stamford, CT
A great Concierge will tailor every aspect of their guest’s or client’s request down to the last detail.
12/12/2021: Detroit, MI
A concierge should also have extensive knowledge about the local area, perhaps even building relationships with managers at top restaurants so they can secure hard-to-get reservations.
12/15/2021: Brownsville, TX
Step 3: View the best colleges and universities for Concierge.
Similar Jobs
Popular Articles
