Description

Range USA is the leading indoor gun range and retail operator in the nation. We are motivated to provide the easiest and best customer service in the USA. We believe every member of our team contributes to our success and every single customer should have a great experience at our stores and online. Join us as we continue to grow throughout the nation. At Range USA, you have an opportunity to make a big difference in our mission.

POSITION DESCRIPTION:

Position Title: Operations Coordinator

Reports To: Store Leader

Classification: Full-Time/Non-Exempt/Salaried

EMPLOYEE BENEFITS:

Medical, Dental, Vision Health Insurance

Free Elite Membership (Unlimited Shooting)

Industry Leading Online and Store Discounts

Free Classes

Ability to Utilize Manufacturer Programs

No firearm experience needed: We Offer Paid Training

POSITION OVERVIEW:

The Operations Coordinator performs duties in relevance to compliance of federal, state, and local firearm sales regulations, as well as ensure adherence to Range USA’s related policies and procedures. The Operations Coordinator is responsible for general clerical duties such as data entry, receiving inventory, special orders, and inventory control, and providing the best experience for every customer when working on the sales floor as an associate.

JOB DESCRIPTION:

• Manage all visual standards in the store, including merchandise presentation, signage, lighting, and general maintenance.
• Receive all incoming inventory accurately, including but not limited to trade in firearms, vendor firearms and transfer firearms within a timely manner with accuracy and efficiency following ATF standards and company policies.
• Create trade-in firearm item information within Corestore.
• Maintain service firearms program, to include sourcing of parts, tracking, and customer communication.
• Ensure rental firearm cleaning program is being executed properly.
• Oversee all “store use” items for proper inventory management.
• Facilitate all special and e-commerce orders for customers.
• Facilitate all firearm transfers.
• Facilitate any necessary price changes, register trouble shooting, tag printing, and price testing for all sales and events.
• Partner with IT department to trouble shoot any Coreware problems.
• Partner with Store Leader to manage necessary inventory ordering and tracking of inventory “outs”.
• Ensure quantity, products, and pricing is correct.
• Work with the product team to correct discrepancies, return necessary items, and obtain credit memos.
• Ensure the receiving area is neat, clean, and organized.
• Work with leadership to order necessary supplies including targets, eye protection, ear protection, office supplies, and ATF forms.
• Assist in the production and setup of all event marketing materials.
• Partner with Assistant Store Leader to investigate and remedy all inventory outs.
• Facilitate special events and group outings.
• Manage store compliance programs including third and fourth checks of 4473 forms, form filing system, corrections, and customer contacts.
• Manage weekly serial audits, monthly ammunition cycle counts, any additional cycle counts, negative gross margin report, negative quantity on hand report, and Midwest receipts verification.
• Conduct case audits to ensure representation of all in stock firearms.
• Work on the sales floor, when necessary, in normal sales associate related tasks.
• Train Operations Specialist in respective.
• Point of contact for the District Leader when it comes to the Operations Specialist training.
• Point of contact for the Operations Specialist.
• Weekly Scheduled Calls with ASL and Operations. Example would be week -1 D1, week 2- D2, etc.
• Travel required- One week average per month.
•  Continues to fill in OPS role minimum of three days a week unless traveling. Use backup OPS for the other two days or when out of store.
• On Boards all new Operations associates either thru direct visit or remotely
• Some weekends shifts may be required

DESIRED SKILLS & EXPERIENCE:

Possess the following core values:

Curious

Passionate

Do It Right

Know Your Stuff

• High School Diploma or equivalent required
• Minimum of 2 or more years of inventory or retail experience within a specialty environment
• Availability to work a flexible schedule and hours necessary to open and/or close the store including nights, weekends, and holidays.
• Strong proficiency with Microsoft Office (Word, Excel, Outlook), inventory management systems and POS systems
• Effective communication skills (verbal & written) including strong relationship building skills.

PHYSICAL REQUIREMENTS:

Extended periods of standing.

Lifting and/or pushing objects up to 50 lbs. on a regular basis.

Working at heights of up to 10’.

NOTE: This job description may be changed or updated as necessary and is not inclusive of all the duties and responsibilities that may be expected to be performed.

Qualifications