Purpose and Scope of Position:

• This job is part of an organization established to manage our rapidly evolving Cell Therapy business.
• The Business System Analyst Operational Support will work alongside the Global Business Process Owner (BPO) for Cell Therapy Warehouse & Inventory Management, to support cross-site material transfers management, facilitate & drive troubleshooting/issue resolution, drive continuous improvement initiatives, and decision-making for overall material cross-site transfers.

Responsibilities:

1. Support in cross-site/cross functional project teams to ensure cross-site material transfers are executed smoothly (includes both process & systematic transactions).
2. Serve as primary point of contact for process & systematic troubleshooting/root cause analysis when issues arise, during cross-site material transfer process.
3. Identify, maintain, and manage master data needs/gaps to ensure a smooth cross-site material transfer process.
4. Serve as a subject matter expert (SME) for cross-site material transfer operational processes, providing guidance and support as needed.
5. Facilitate and drive process improvement efforts, including process mapping and optimization.
6. Support monitoring, analyzing, and optimizing the end-to-end process, anticipating and resolving any issues that may arise.
7. Collaborate with other teams, including IT and PMO, to ensure smooth execution of cross-site material transfers, both systematically and procedurally.
8. Review and revise documentation content, such as changes and standard operating procedures (SOPs), to ensure accuracy and compliance.
9. Support the Director in achieving productivity and financial goals through effective cross-functional teamwork.
10. Provide support to stakeholders and team members based in different regions and time zones.
11. Maintain a hybrid work arrangement, spending 50% of time on-site and 50% in a virtual setting.

Qualifications:

1. Ability to work with a range of technically and culturally diverse people to attain desired results
2. Ability to effectively communicate to a diverse audience at multiple levels
3. Strong critical thinking to analyze complex situations and discern critical issues
4. Knowledge in computer system management or validation experience
5. Strong experience working with external parties and leading cross-functional teams.
6. Excellent verbal and written communication skills, with the ability to influence at all levels of the organization.
7. Strong motivation & self-drive to achieve issue resolution, in a collaborative manner
8. Strategic thinking ability to translate strategy into actionable plans.
9. Strong prioritization skills and the ability to provide clear direction in a dynamic environment.
10. Proven track record of leading large process improvement projects and complex technology projects.
11. Comfortable working in fluid situations with competing project priorities.
12. BA or BS degree; preferably in IT Systems or related field, and/or equivalent experience desired
13. 8-10 years of business system analysis experience.
14. 5-8 years of project management experience.
15. 8-10 years of process management experience.
16. 8-10 years of extensive stakeholder management and organizational change management experience.
17. Proficiency in SAP and experience troubleshooting system issues.
18. Heightened situational awareness and emotional intelligence.