job summary : Responsibilities :

Responsibilities :

The Operator provides services to a 24x7 call center. The Operator receives and manages several types

of incoming calls including calls to the main hospital number, calls for patient information, pages, code

calls and answering service calls. The ideal candidate is able to move easily between calls, treating every

caller as a welcome guest.

Manages incoming and outgoing calls in an expedient, efficient and courteous manner using the

prescribed phraseology.

Processes requests for paging and retrieval of pages efficiently and accurately. Changes the current

paging status as requested by the holder of the pager.

Issues new, replacement and loaner pagers as well as returns and deletes pagers from the Mass General Brigham paging system including updates to the telephone directory and paging databases.

Understands the various codes and the procedures for their activation. Codes include : medical,

fire, internal and external disasters, and other emergencies, often of a life-threatening nature.

Skills : Call Center, Typing Skills, Follow-up, Active Listening, Telephone Etiquette, Interpersonal Sensitivity, Empathy, Basic Computer Skills, Basic Software Skills, Call Center Support, Time Management Experience : Entry Level

responsibilities :

The Operator provides services to a 24x7 call center. The Operator receives and manages several types

of incoming calls including calls to the main hospital number, calls for patient information, pages, code

calls and answering service calls. The ideal candidate is able to move easily between calls, treating every

caller as a welcome guest.

Manages incoming and outgoing calls in an expedient, efficient and courteous manner using the

prescribed phraseology.

Processes requests for paging and retrieval of pages efficiently and accurately. Changes the current

paging status as requested by the holder of the pager.

Issues new, replacement and loaner pagers as well as returns and deletes pagers from the Mass General Brigham paging system including updates to the telephone directory and paging databases.

Understands the various codes and the procedures for their activation. Codes include : medical,

fire, internal and external disasters, and other emergencies, often of a life-threatening nature.

The essential functions of this role include :

working weekends

qualifications : Experience

Experience

Entry Level

Education

• High School (required)
skills :
• Call Center
• Call Center
• Typing Skills
• Follow-up
• Active Listening
• Telephone Etiquette
• Interpersonal Sensitivity
• Empathy
• Basic Computer Skills
• Basic Software Skills
• Call Center Support
• Time Management
12 hours ago