The Role:

Reporting to the Associate Director of HR Operations, the Sr. HR Operations Specialist is essential in providing prompt and efficient HR support to employees in the US and Canada. This role is crucial for ensuring employees receive timely assistance, which directly impacts their satisfaction and ability to perform effectively. The specialist's responsibilities include managing HR processes, creating helpful FAQs, and overseeing legal compliance tasks like I-9 verifications and unemployment claims. Their commitment to confidentiality and clear communication is fundamental in maintaining a trustworthy HR department, which is vital for the overall health and functionality of the organization.

We work collaboratively as a team, we are relentless in the pursuit of excellence, we are curious and will boldly challenge the status quo if we can provide a better way, and we aim to strike a balance between process efficiency, effectiveness, and controls and compliance. We are committed to delivering accurate, timely, and insightful information with a high level of customer service, while striving to continuously improve our processes to help scale our operations to support future growth.

Here’s What You’ll Do:

• Act as the first point of contact for all inquiries and requests from employees located in the US and Canada.

• Responsible for the timely resolution of all inquiries and requests from employees located in the US and Canada.

• Help employees navigate through Tier 0 (self-help) materials and Workday functionality located in the US and Canada.

• Escalate necessary inquiries via phone, email, Microsoft Teams, or other channels for employees located in the US and Canada.

• When appropriate route inquiries to Tier 2 support.

• Oversee all HR operations process support for employees located in the US and Canada.

• Create and document effective FAQs and “canned” responses for commonly asked questions for the US and Canada.

• Identify gaps in processes, procedures, scripts, and FAQs, and create and document solutions for those gaps for the US and Canada.

• Help with processing data changes within Workday for employees located in the US and Canada.

• Aid in reporting requests for the US and Canada.

• Aid in I-9 verification process using both Workday and Lawlogix for the US.

• Manage FICA and the reverification I-9 process for the US.

• Help manage HR Workday Talent Pools.

• Manage unemployment claims for the US.

• Manage the repayment process and tuition reimbursement process for the US and Canada.

• Use a professional and customer-focused approach for all inquiries.

• Ensure employee privacy where appropriate, including confidentiality and protection of sensitive reports or information.

• Use excellent verbal and written communication including proper grammar, tone, and use a clear speaking voice via phone.

• Demonstrate excellent written communication skills including proper grammar and correct sentence structure to document cases in the case management system and communicate with customers and employees via email.

• Additional duties as may be assigned from time to time.

Here’s What You’ll Bring to the Table:

• BA/BS degree or equivalent is required; equivalent work experience required.

• At least 3 years of relevant experience in customer service center and/or HR case management

• Domain expertise in Workday and ServiceNow

• Ability to build strong collaborative relationships, influence multiple partners, and establish common goals and objectives without sacrificing outcomes.

• Excellent writing and verbal communication skills required.

• Thrive in matrix environments, is flexible, collaborative, and deadline-driven.

• Strong organization skills with attention to detail, laser-focused approach on delivery of results is required.

• Proven ability to manage multiple inquiries/requests simultaneously and strong prioritization skills required.

• Proven ability to take a complex business requirement and break it down into operational solutions required.

• Analytical mindset, critical thinking, problem-solving skills required.

• High-level proficiency in Microsoft Office Products required.

Moderna is pleased to provide you and your family with a comprehensive and innovative suite of benefits, including:

• Highly competitive and inclusive medical, dental and vision coverage options
• Flexible Spending Accounts for medical expenses and dependent care expenses
• Lifestyle Spending Account funds to help you engage in personal enrichment and self-care activities
• Family care benefits, including subsidized back-up care options and on-demand tutoring
• Free premium access to fitness, nutrition, and mindfulness classes 
• Exclusive preferred pricing on Peloton fitness equipment
• Adoption and family-planning benefits
• Dedicated care coordination support for our LGBTQ community
• Generous paid time off, including:
  • Vacation, sick time and holidays
  • Volunteer time to participate within your community
  • Discretionary year-end shutdown• Paid sabbatical after 5 years; every 3 years thereafter
• Generous Paid Leave offerings, including 18 weeks of 100% paid parental leave for all new parents
• 401k match and Financial Planning tools
• Moderna-paid Life, LTD and STD insurance coverages, as well as voluntary benefit options
• Complimentary concierge service including home services research, travel booking, and entertainment requests
• Free parking or subsidized commuter passes
• Location-specific perks and extras!

About Moderna

Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world. 

By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities.
We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S.

As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute and make a meaningful impact.If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities.

Moderna is a smoke-free, alcohol-free and drug-free work environment.

Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply!

Moderna is proud to be an equal opportunity workplace and is an affirmative action employer.

Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. Moderna is an E-Verify Employer in the United States. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Belonging, Inclusion, and Diversity are critical to the success of our company and our impact on society. We’re focused on attracting, retaining, developing, and advancing our employees and believe that by cultivating diverse experiences, backgrounds, and ideas, we can provide an environment where every employee is able to contribute their best.

Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations team at leavesandaccommodations@modernatx.com. (EEO/AAP Employer) 

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