Job Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a fast-paced and dynamic role that requires excellent communication skills and the ability to analyze and resolve customer inquiries. Minimum 6 months experience in call center

Responsibilities:

Professionally answer calls and address caller inquiries as needed. Route calls as needed to appropriate resource.

• Perform research using available resources as needed to provide required information to callers.
• Identify and escalate more complex issues to the research team
• Complete necessary administrative work as needed and complete call logs accurately
• Other projects as assigned by supervisor.

- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about products, services, and company policies
- Assist customers with placing orders, processing payments, and resolving billing issues
- Maintain customer records by updating account information and documenting interactions
- Handle customer complaints or concerns with empathy and strive for first-call resolution
- Collaborate with team members to ensure customer satisfaction and meet performance goals
- Perform data entry tasks accurately and efficiently

Qualifications: Minimum 6 months experience in call center
- High school diploma or equivalent
- Previous experience in a call center or customer service role preferred
- Excellent verbal and written communication skills in English; fluency in Spanish is a plus
- Strong problem-solving skills with the ability to analyze information and make informed decisions
- Knowledge of medical office procedures, terminology, or experience in the healthcare industry is beneficial
- Proficient in using computer systems, including data entry and navigating multiple software applications simultaneously
- Ability to handle high call volumes while maintaining professionalism and providing exceptional customer service
- Bilingual candidates are encouraged to apply

Join our team as a Call Center Representative and contribute to our mission of delivering outstanding customer service. We offer competitive compensation, opportunities for career growth, and a supportive work environment. Apply today to become part of our dedicated team!

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Phoenix, AZ: Relocate before starting work (Required)

Work Location: In person