job summary : Responsibilities :

Responsibilities :

• Perform field service repairs, training, and installations as scheduled.
• Possess and sustain proficiency in control software (ie : . Allen Bradley / Rockwell Automation and other controls platforms) and machinery equipped with PLC’s through vendor training and interaction with engineering personnel.
• Maintain necessary machine configuration documentation during installation.
• Provide on-site and remote support to customers, Customer Service and Sales departments as required.
• Interact and assist Assembly and Quality Control personnel during machine assembly and testing / debug stages in preparation for machine shipment.
• Participates in final machine acceptance inspections prior to machine shipment to verify equipment meets order specifications and to become proficient with the control packages interface and integration.
• Interact with Sales Managers / Project Managers on customer equipment needs and concerns and / or updates.
• Process detailed expense and service trip reports on all service visits, in a timely fashion.
• Participate in training for continuous improvement.
• When assigned, train customers, managers, technical personnel and operators on proper operation, maintenance and safety rules of packaging equipment.
• Submit to safety, background, and drug / alcohol testing as required by customer(s).

Skills : Electronic Maintenance, PLC Programming, Mechanical Maintenance, Blueprints, Blueprint Reading, Allen Bradley, Customer Service, Client Service, Telephone Etiquette, Follow-up, Basic Computer Skills, Basic Software Skills Experience : Experienced5 year(s)

responsibilities :

• Perform field service repairs, training, and installations as scheduled.
• Possess and sustain proficiency in control software (ie : . Allen Bradley / Rockwell Automation and other controls platforms) and machinery equipped with PLC’s through vendor training and interaction with engineering personnel.
• Maintain necessary machine configuration documentation during installation.
• Provide on-site and remote support to customers, Customer Service and Sales departments as required.
• Interact and assist Assembly and Quality Control personnel during machine assembly and testing / debug stages in preparation for machine shipment.
• Participates in final machine acceptance inspections prior to machine shipment to verify equipment meets order specifications and to become proficient with the control packages interface and integration.
• Interact with Sales Managers / Project Managers on customer equipment needs and concerns and / or updates.
• Process detailed expense and service trip reports on all service visits, in a timely fashion.
• Participate in training for continuous improvement.
• When assigned, train customers, managers, technical personnel and operators on proper operation, maintenance and safety rules of packaging equipment.
• Submit to safety, background, and drug / alcohol testing as required by customer(s).

The essential functions of this role include :

• working in a smoke free environment
• manual lifting up to 50lbs

qualifications : Experience

Experience

• Experienced
• 5 years

Education

High School

skills :

• Electronic Maintenance
• PLC Programming
• Mechanical Maintenance
• Blueprints
• Blueprint Reading
• Allen Bradley
• Customer Service
• Client Service
• Telephone Etiquette
• Follow-up
• Basic Computer Skills
• Basic Software Skills
1 day ago