We are seeking a bilingual (English and Spanish) Customer Service Specialist / Administrative Assistant with 2-3 year experience in property management with a positive attitude to join our team in our Miami location.
Must have exceptional customer service experience. Handle all inbound calls to head office in a professional, courteous manner providing the highest level of customer service to avoid and minimize complaints. Answer all general inquiries from homeowners including but not limited to account balances, association dues, violations, etc. Greet walking clients and other visitors to head office in a professional and courteous manner
Job Responsibilities
Essential Duties & Responsibilities
First point of contact for head office. To be successful as a receptionist, you should have a pleasant personality, as this is also a customer service role.
Handle all communication timely, accurately and in a professional manner via phone, email and in person.
Research required information using available resources and knowledge data base
Deescalate irate customers as to ensure great customer experiences
Provide customers with timely and accurate information
Open work orders in the system as appropriate
Verify and update customer and vendor information and update system accordingly
Identify and escalate priority issues
Handle and assist with general mail outs
Participate in meetings as required.
Maintains logs of all calls requiring further action.
Provide additional clerical support as directed.
Must be detailed oriented
Have a sense of urgency
Resilience and stress tolerance
Good Time Management skills
Must maintain a professional appearance at all times
Excellent customer service skills
Excellent communication and organizational skills
Ensure reception area and conference room is tidy and presentable, with all necessary stationery and material Additional Duties &
Responsibilities
Conduct business with the highest standards of personal, professional and ethical conduct at all times
Participate in any variety of meetings
Ensure all safety precautions are followed while performing the work.
Follow all policies and Operating Procedures as instructed by Management.
Perform any range of special projects, tasks and other related duties as assigned in a timely manner and accurately.
Education & Experience
High School diploma or equivalency preferred
Must possess strong customer service background
Previous administrative experience preferred.
Bi-lingual in English and Spanish required
Knowledge, Skills & Proficiencies
To be successful in this job, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
Strong active listening, verbal, and written communication skills
Problem solving/analysis
Typing speed minimum of 30wpm
Ability to be flexible and adapt
Works well independently and in team environment
Technical skills to manage phone system and online contact management system
Detail oriented with strong organizational and multi-tasking skills.
Proficiency in Windows, Microsoft Office, including but not limited to Word, Excel, Power Point and Outlook.
Proficiency researching the Internet.
Physical Requirements
This position works under usual office conditions. The employee is required to work at a company desk top computer as well as be on the phone for extended periods of time. Must be able to stand, sit and walk, and lift up to 30 lbs. The employee must be able to work extended and flexible hours and weekends as needed.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Disclaimer
The above information on this description is only an indication of the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
J