Essential Job Responsibilities
Maintains effective communication with patients in reference to waiting time, patient needs and expectations, and patient feedback
Escorts patient to the different areas within the medical office (check-in/out, lab, exam room)
Completes all tasks sent via EHR by the requested timeframe
Ensures compliance with health center’s policies and procedures as it relates to medical examination of every patient seen

Administrative Duties - Track 1
Ensures proper and timely check-in of patients and prepares patients for medical examination
Assists with the coordination of patient flow
Ensures proper patient identification using a minimum of two (2) patient identifiers as per national patient safety goals requirement
Schedules follow-up appointments for the patient
Timely and accurate documentation in patient charts
Receives/sends documents via fax per provider request:

Medical Record Release Form
Makes phone calls and documents in EHR per provider request
Records pertinent information on forms

Administrative Duties - Track 2
Ensures proper and smooth operational flow as it relates to patient visit (i.e. prioritizes patient flow based on medical needs)
Ensures proper patient identification using a minimum of two (2) patient identifiers as per national patient safety goals requirement
Reviews and documents the patient's vital signs in the EHR
Updates and records patient information in the EHR:

Allergies reconciles medication list, reviews immunizations, history forms other information as required
Prepares and reviews the next day’s patient schedule & care requirements to maintain patient flow
Assists with the completion of forms as needed:

Women Infant Children (WIC), Pre-operative Surgical, Work Excusal/Return to Work and Proof of Pregnancy
Ensures proper Patient Health Questionnaire-9 (PHQ-9) Depression screening for risk of suicide of every new patient

Clinical Duties - Track 1
Collects and accurately documents patients’ vital signs in the EHR (i.e. height, weight, temperature, heart rate, blood pressure, pulse oximeter, and pain level)
Reports abnormal findings to the Registered Nurse and/or Medical Provider
Prepares venipuncture forms
Prepares Advance Beneficiary Notice (ABN) forms as required and informs the patient of any costs associated with lab draw
Prepares and completes lab orders/requisition
Ensures proper collection, labeling, and processing of all specimens using a minimum of two (2) patient identifiers prior to drawing blood
Assists Medical Providers with medical procedures/testing by performing:

Electrocardiogram (EKG’s), vision and hearing test, diabetic, foot/monofilament test, fall risk assessment (65 & over), waived testing, results in documentation & log Maintenance (blood glucose, A1C, strep, urine dipstick, urinalysis, pregnancy, Immunochemical Fecal Occult Blood Test (iFOBT), influenza A&B)

Reviews visit summary with the patient upon discharge by the provider
Ensures proper processing and specimens are securely enclosed for transport to the lab

Clinical Duties - Track 2
Prepares rooms for clinical examination and patient procedures as directed
Ensures materials/supplies/equipment are fully stocked and available
Assists Medical Providers with procedures/testing and ensures proper documentation in the medical record:

Pap smear, colposcopy, biopsy, vaginal cultures, pelvic/breast exam, male exam, incision and drainage, throat cultures, nebulizer treatments, and other procedures as indicated by the provider

Obtains and reviews medical records of all diagnostic/lab reports
Collects, transports, disinfects and prepares instruments for the sterilization process in accordance with policy and procedure.
Performs high-level disinfection (HLD) and sterilization of instruments, as assigned and as per manufacturer's guidelines
Ensures the following are entered in patients’ EHR:

Chief complaint, history of present illness, problem list, health reminders, patient history, social history, family history, medical/surgical history, and assesses for recent hospitalizations

Performs PHQ-9 Depression screening
Places orders for the following:

Laboratory testing, standing orders, referrals, and updates the status of any open referrals, new medication and/or medication refills, vaccines, and/or injections

Ensures proper ICD-10 coding/charges per diagnosis as per medical providers instructions
Enters Uniform Data System (UDS) & Meaningful Use (MU) measures
Enters self-management goals and plan of care
Provides accurate and timely documentation within the same day of intervention and enters other information as requested by the provider.

Quality Assurance/Compliance
Ensures examination rooms are in compliance with the Occupational Safety and Health Administration (OSHA) and Joint Commission (JC) standards
Ensures proper documentation/logging and disposal of medication into the hazardous/black box
Receives training and undergoes competency assessments based on evidence-based guidelines and manufacturer's instructions for use

Safety/Cleanliness
Ensures cleanliness of clinic area and examination rooms
Reports any cleaning or safety observations to the Registered Nurse and/or Office Manager
Maintains agency guidelines relating to safety, outreach, and confidentiality
Ensures proper handwashing according to Centers for Disease Control and Prevention guidelines
Maintains and follows infection control standards and Universal Precautions as per policy and procedure
Provides feedback observations on risk management/safety assessments in the work area to Registered Nurse and/or Office Manager
Understands and appropriately acts upon the assigned role in Emergency Code System
Understands and performs assigned role in Agency Continuity of Operations Plan (COOP)

Culture of Service: 3 C’s
Compassion

Greets internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone, and nonverbal language

Listens to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions

Competency

Provides services required by following established protocols and when needed, procuring additional help to answer questions to ensure appropriate services are delivered

Commitment

Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed

Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure the prompt and effective response is provided

Other
Participates in training sessions and other meetings as required by the agency and/or funding sources.
Participates in agency developmental activities as requested.
Other duties as assigned.

Travel Requirements:

Own transportation is required.

JOB SPECIFICATIONS

Education:

High school diploma required

Licenses/Certificate/Training and Experience:

Medical Assistants certificate required. Active CPR/BLS (Cardiopulmonary Resuscitation /Basic Life Savings for Health Care Workers) certificate. Two (2) years of related work experience are required. Biomedical Waste, OSHA and phlebotomy certifications are required.

Job Knowledge and Skills:

Bilingual (English Spanish or English-Haitian Creole) is preferred. Ability to problem-solve and attention to detail. Excellent communication skills - oral and written. Computer knowledge (i.e. Microsoft, Electronic Health Records). Organizational, multitasking and teamwork skills are required. Ability to work with multicultural and diverse population.

Contact Responsibility:

The responsibility for internal external contacts (i.e. deal with people in a respectful, sensitive and professional manner) is frequent and important

PHYSICAL REQUIREMENTS

This work requires the following physical and sensory activities: constant talking in person, talking on the phone, hearing/ visual acuity and exposure to blood borne pathogens and hazardous materials. Frequent, walking, standing, sitting, and bending. Work is performed in an office and laboratory setting.