Randstad Digital is hiring and we're looking for someone like YOU to join our team! If you are seeking a new opportunity, looking to grow in your career, or you know someone who is - we want to hear from you! Take a look at the below opportunity, or feel free to visit RandstadUSA.com to view and apply to any of our open roles.

location: New York, New York
job type: Contract
salary: $65.93 - 70.93 per hour
work hours: 8am to 5pm
education: Bachelors

responsibilities:

Incident & Problem Management lead within the Technology Platform Management Team supporting the Chief Operating Office. The role will support the centralized Problem Management function with responsibility for driving production stability across the organization through robust problem management routines and evolution of existing processes to improve controls and efficiencies across the team.

This position requires a high degree of organization and influence to drive accountable ownership and resolution. Providing a high value, responsive service and developing robust relationships with internal stakeholders are key requisites along with working in a collaborative manner and producing metric driven reports and analysis.

Position can also be filled in CLT, or TX

Experience leading Incident and Problem Management functions in a comparable organization

Ability to assess issues, make quick decisions, implement solutions, and influence change

Demonstrated ability to influence across all organizational levels with supporting data, including senior management

Proven ability to lead incident triage calls.

Experience with command centers

Ability to communicate effectively, in both written and verbal formats, with senior executive-level leaders

Demonstrated experience with project management methodologies, processes, and tools.

robust understanding of ITIL

Process management governance

Ability to step into, be assertive, and hold people accountable for getting to the bottom of incidents in their space.

Fundamentally understand production operations to determine appropriate action plans and add direction to ensure full and proper coverage of the fundamental problems.

robust analytical skills with high attention to detail and accuracy.

Excellent verbal, written, and interpersonal communication skills.

Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills.

In this contingent resource assignment, you may: Consult on complex initiatives with broad impact and large-scale planning for Systems Operations Engineering. Review and analyze complex multi-faceted, larger scale or longer-term Systems Operations Engineering challenges that require in-depth evaluation of multiple factors including intangibles or unprecedented factors. Contribute to the resolution of complex and multi-faceted situations requiring solid understanding of the function, policies, procedures, and compliance requirements that meet deliverables. Strategically collaborate and consult with client personnel. Required Qualifications: 5 years of Systems Engineering or Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.

• Experience level: Experienced
• Minimum 5 years of experience
• Education: Bachelors