Our enterprise global client has a long term consulting, (possible right to hire in later 2025) for an experience ServiceNow Reporting Analyst to work hybrid in NJ, NYC or 100% remote.

Candidate will have extensive experience in extracting, analyzing, and presenting data from ServiceNow, along with the ability to create comprehensive metrics reports on a daily, weekly, monthly, and quarterly basis. The role requires strong analytical skills, a deep understanding of ServiceNow, and the capability to translate complex data into actionable insights for decision-making.

location: Bridgewater, New Jersey
job type: Contract
salary: $62 - 80 per hour
work hours: 8am to 4pm
education: Bachelors

responsibilities:

The role requires strong analytical skills, a deep understanding of ServiceNow, and the capability to translate complex data into actionable insights for decision-making. Understanding of the foundational principles of ITIL along with the underlining metrics associated to Incident, Problem, Change and Release Management required. Ability to create executive level PowerPoint presentations detailing Service Operations and Management key performance metrics will be required as well as strong skills in Microsoft Excel.

Key Responsibilities:

• Capture reporting and metrics requirements while working with key stakeholders across multiple functional and matrix teams
• Collaborate with stakeholders to understand reporting requirements and translate them into actionable reports and metrics.
• Design and implement custom reports, dashboards, and metrics using ServiceNow reporting tools and other relevant technologies.
• Support ITSM processes with building, updating and interpreting ServiceNow reports for Incident, Problem and Change Management
• Support daily Production Operations calls (and reporting) with preview of regional infrastructure and application availabity status
• Create executive level presentations to support monthly and quarterly review of key leading and lagging measurements; presentation to be supported by a rich set of dashboards and ServiceNow reports
• Analyze data trends and patterns to identify opportunities for process improvement and optimization.
• Build and automate daily, weekly, monthly, and quarterly reports to track key performance indicators (KPIs) and metrics.
• Ensure data accuracy, integrity, and consistency across all reporting platforms and systems.
• Provide expertise and guidance on best practices for reporting and data visualization within ServiceNow.
• Train and support users in generating and interpreting reports from ServiceNow.
• Stay up-to-date with the latest ServiceNow features, enhancements, and reporting capabilities.
• Collaborate with cross-functional teams to drive data-driven decision-making processes.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field. (Master's degree preferred)
• Proven experience working with ServiceNow, including extensive knowledge of reporting functionalities and capabilities.
• Understanding of ITIL and working knowledge of Incident, Problem, Change and Release Management metrics and
• Experience building complex reports, dashboards, and metrics using ServiceNow Performance Analytics or native ServiceNow reporting.
• Excellent analytical skills with the ability to interpret data and present insights in a clear and concise manner.
• Demonstrated experience in developing and implementing reporting solutions to support business objectives.
• Ability to work independently and collaboratively in a fast-paced environment with tight deadlines.
• strong skills with using Microsoft Excel and Microsoft PowerPoint.
• strong communication skills with the ability to effectively convey technical information to non-technical stakeholders.
• Attention to detail and a commitment to delivering high-quality, accurate reports.
• Experience with data visualization tools such as Tableau, Power BI, or ServiceNow Performance Analytics is a plus.

• Experience level: Experienced
• Minimum 7 years of experience
• Education: Bachelors (required)