Enterprise Healthcare client has an immediate opening for a highly motivated Infrastructure Engineering Senior Advisor to join their dynamic and growing team. All qualified candidates are encouraged to apply!

Good organizational, time management, customer service skills; with the ability to work accurately and meet deadlines with frequent interruptions

location: Franklin, Tennessee
job type: Contract
salary: $62.23 - 72.23 per hour
work hours: 8am to 5pm
education: High School

responsibilities:

• Provide Advanced knowledge of Data Movement process and procedures
• Serve as the advanced/escalated IT/technical point of contact for the client, or the client's vendor and personnel in all Data Movement matters
• Good organizational, time management, customer service skills; with the ability to work accurately and meet deadlines with frequent interruptions
• Close interaction with Application areas, CIP, Change Management, OCC, Data Storage Management, Server Support, Database Support, and Project teams
• Maintain and adhere to EDI and file transfer security compliance standards; including but not limited to: HIPAA, PII, PCI, etc.
• Troubleshooting of escalated incidents/issues caused by performance, application, infrastructure and database code issues
• Address, manage, and/or troubleshoot escalated customer/client reported issues, service requests, and/or changes
• Provide timely completion and/or resolution to requests and technical support issues; providing Root Cause Analysis where applicable
• Provide planning and implementation of product and service installs, updates, and checkouts when applicable
• Provide 24X7 on-call support for all production environments; rotational pre-scheduled basis
• Off Shift Work: rotational on-call responsibilities all initiated through the EOCC for Managed Incidents; production change/task implementations
• Identify, develop, and implement continual process improvement opportunities and automation development

• Experience level: Experienced
• Minimum 5 years of experience
• Education: High School (required)