Are you ready to be a part of a dynamic team that delivers exceptional service? Randash Auto Center, a leading pre-owned vehicle dealership in Bozeman and Billings, MT, is looking for an enthusiastic and motivated individual to join our Service Team as a Full-Time Service Writer/Advisor

About Us: Randash Auto Center is not just a dealership; we are a locally owned Montana grown business dedicated to helping people facing common credit challenges. We specialize in assisting customers with bankruptcies, no credit, poor credit, or repossessions, providing them with reliable transportation on terms they can afford.

Why Join Us? At Randash Auto Center, we pride ourselves on being team-oriented, friendly, and offering a challenging work environment that fosters personal, professional, and financial growth. We are known for providing career advancement opportunities to our dedicated team members.

Responsibilities:

Customer Service:

• Greet customers warmly, attentively listen to their concerns, and effectively communicate service options available within the Buy Here Pay Here program.
• Provide exceptional customer service throughout the entire service process, addressing inquiries, and offering solutions to meet their specific needs.

Service Scheduling:

• Schedule appointments and allocate appropriate time slots for servicing vehicles based on the availability of technicians and the urgency of repairs.
• Coordinate with customers to ensure timely completion of services and keep them informed of any changes or delays.

Documentation and Record-Keeping:

• Accurately document customer information, service requests, and vehicle details to maintain comprehensive records.
• Prepare necessary paperwork related to the BHPH program, including financing agreements, loan applications, and other relevant documents.

Estimations and Quoting:

• Assess customer vehicle issues, work closely with technicians to determine necessary repairs, and provide detailed estimates for the cost of parts, labor, and other associated charges.
• Explain and present estimates to customers, addressing any questions or concerns they may have.

Order Parts and Supplies:

• Collaborate with the parts department to order necessary parts and supplies for customer repairs.
• Ensure proper documentation of parts used, associated costs, and warranty information.

Requirements:

• High school diploma or equivalent; additional certification or training in automotive service management is preferred.
• Proven experience as an automotive service writer or a similar role, preferably in a Buy Here Pay Here environment.
• Excellent customer service and communication skills, with the ability to engage with a diverse range of customers and provide empathetic assistance.
• Strong organizational abilities and attention to detail to manage service scheduling, documentation, and record-keeping accurately.
• Good understanding of automotive systems, repairs, and maintenance to effectively communicate customer needs to technicians and provide accurate estimations.
• Proficiency in using computer software and systems for managing customer data, scheduling, invoicing, and related tasks.
• Ability to work in a fast-paced, dynamic environment while maintaining composure and delivering high-quality service.
• Familiarity with Buy Here Pay Here financing programs and processes is highly desirable.
• Valid driver's license and a clean driving record.

As a Service Writer/Advisor specializing in Buy Here Pay Here services, you will play a pivotal role in providing exceptional customer service, managing customer accounts, and ensuring the efficient operation of our service department. If you thrive in a customer-centric environment and possess the required skills and knowledge, we invite you to join our team and contribute to our commitment to automotive excellence.

Benefits: Randash Auto Center, Inc. offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off. Additionally, we provide a favorable work environment that fosters personal, professional and financial growth opportunities. You will be rewarded well for your success!

Join our team and be part of our exciting journey as we continue to grow and shape the future of the Randash Auto Center name!

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Day range:

• Monday to Friday
• No weekends

Shift:

• 8 hour shift

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Bozeman, MT 59718: Relocate before starting work (Required)

Work Location: In person