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As a Customer Service Analyst, you will be responsible for analyzing customer service data, developing reports, and providing actionable insights to enhance the overall customer experience.
You will work closely with various departments to ensure that customer service standards are met and exceeded. Your role will involve monitoring customer interactions, identifying training needs, and implementing strategies to improve service quality.
You will also be responsible for tracking key performance indicators (KPIs) and ensuring that the team meets its goals. The successful candidate will have excellent communication skills, a strong analytical mindset, and the ability to work in a fast-paced environment.
If you are passionate about customer service and have a knack for data analysis, we would love to hear from you.
Last updated : 2024-05-21
Full Time
$58k-74k (estimate)
05/23/2024
05/23/2024
ramsayelectric.com
Central Point, OR
<25
The following is the career advancement route for Customer service analyst positions, which can be used as a reference in future career path planning. As a Customer service analyst, it can be promoted into senior positions as a Customer Success Associate II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service analyst. You can explore the career advancement for a Customer service analyst below and select your interested title to get hiring information.