About us

We are professional and agile.

Our work environment includes:

• Modern office setting
• Food provided

Job Summary: We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will provide exceptional customer service and ensure a positive experience from check-in to check-out. This is a great opportunity for individuals with excellent communication skills and a passion for hospitality. Responsibilities: - Greet guests in a warm and welcoming manner - Check guests in and out, ensuring all necessary documentation is completed accurately - Answer phone calls and respond to guest inquiries promptly and professionally - Provide information about hotel amenities, local attractions, and dining options - Handle guest complaints or concerns with empathy and resolve issues in a timely manner - Assist with reservations, room assignments, and room changes as needed - Maintain a clean and organized front desk area - Collaborate with other hotel departments to ensure guest satisfaction Qualifications: - Previous experience working in a hotel front desk or customer service role is preferred - Strong knowledge of phone systems and hotel management software - Excellent communication skills, both verbal and written - Exceptional customer service skills with a focus on guest relations - Ability to multitask and prioritize tasks in a fast-paced environment - Bilingual skills (English/Spanish) are a plus - Familiarity with night audit procedures is an advantage - Professional appearance and demeanor - Knowledge of proper phone etiquette We offer competitive pay rates and opportunities for career growth within the hospitality industry. If you are passionate about providing exceptional guest service and enjoy working in a dynamic team environment, we would love to hear from you. Note: This job description is intended to provide an overview of the responsibilities and qualifications required for this position. It is not intended to be an exhaustive list of all tasks and activities.

Job Types: Full-time, Part-time

Pay: $17.54 - $18.36 per hour

Expected hours: 20 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Work setting:

• In-person

Ability to Relocate:

• Denver, CO 80249: Relocate before starting work (Required)

Work Location: In person