Job Description

The Operations Supervisor, is the go-to resource for a team of Operations Coordinators and act as an escalation point for advanced troubleshooting and resolution tactics.

This position is a subject matter expert on all inventory management strategies and a liaison between departments to efficiently solve field-related issues.

This position works to manage, delegate, and access compliance and execution between field and the Operations Coordinators.

In addition, productive Operations Supervisors maintain flexibility to address the needs of the business as they change.

The goal of this position is to ensure timely resolution of problems and concerns of the stores while training, coaching, and mentoring behind-the-scenes support staff.

This position reports to the Director of Supply Chain Management but works in conjunction with field leadership and the corporate offices to set priorities and accountability for completion.

Collaboration between departments is paramount for success. This position has a flexible schedule that consists of second shifts and weekends.

Responsibilities

• Follow up and help the successful completion of inventory processes (Receiving, Cycle Counts, Transfers, and Customer Orders) within a group of retail locations.
• Prepare, implement, and review annual physical inventories.
• Troubleshoot store operational procedures with the retail field staff.
• Remedies stock and location discrepancies, as necessary.
• Researching inventory issues for root cause and preventative measures.
• Analyze results of the inventory counts to correct inaccuracies and minimize shrinkage.
• Provide oversight of the product returns process, for both the company's return of goods shipped damaged or incorrectly, and the customer's return of products.
• Manage a dashboard with actionable tasks for a group of retail locations.
• Manage, review, and appraise performance of a team.
• Travel to local stores as needed.
• Perform other duties as assigned.

Skills and Knowledge

Ability to work independently and collaboratively within a team., Excellent project management and prioritization skills, delegates as needed, within an ever-changing environment, Excellent verbal and written communication skills, Proficient computer skills in Microsoft Word, Excel, and Outlook.

Qualifications

Qualifications : 3 years’ experience in operations, preferably retail ; 2 years minimum, inventory control ; 1-year minimum, supervisory role in call center environment;

NetSuite ERP experience is a plus.

Physical Requirements : Standing / walking 50-%.; Ability to lift 50 lbs.; Bending.; Climbing ladders.

$29.00 - $35.00Hourly

Last updated : 2024-04-24