Job Description: Position is hirable across the United States SUMMARY Rakuten is seeking an experienced, hands-on technical leader responsible for leading a group of network professionals to assess business requirements, plan, design, implement, and manage the enterprise networking solutions. The Network Manager is also responsible for the operations of all networking assets in the North America region and will work collaboratively with cross-functional and global teams. RESPONSIBILITIES Oversees network operations team productivity and performance using various tools and reporting methods, reviewing key metrics and trends. Ensure the deliverable of a professional and high-quality network architecture solutions and services. Manages staff development, helping team members set and achieve career growth goals. Works closely with senior leadership to identify, implement, and support cost-effective, leading solutions. Helps define strategic directions, goals, and objectives for the Networking team. Ensures network operations' availability, performance, and operational integrity by managing and supporting network assets. Works closely with Managers of Infrastructure and Application teams to support the company's DR strategies, Network capabilities and functions. Collaborates with relevant stakeholders, providing direct technical support and consultations for incident, problem, and change management processes for all wired, wireless, and network service issues. Continuously assess capacity requirements to align with budget planning. Maintain up-to-date system and network documentation and inventories. Provide advanced notification of planned system and network outages and set realistic availability expectations. Assess technical risk and develop mitigation plans. Research and evaluate new technology and tools to drive innovation and excellence. MINIMUM REQUIREMENTS (Knowledge, Skills, Abilities) To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Knowledge of LAN/WAN/SD-WAN, Network Management, Data Center Technologies, Capacity & Service Continuity Management, Virtualization, Data Management, Risk Management. Knowledge of Aruba Silverpeak, Cisco, Palo Alto, Juniper Mist, LAN/WAN, and Security configurations. Knowledge of protocols (BGP, EIGRP, OSPF, RIP, IGMP). Advanced knowledge of network services (DNS, DHCP, Active Directory). Strong experience in disaster recovery and cloud-based infrastructure and applications. Strong leadership and decision-making skills, ability to partner and work with various internal and external teams. Advanced knowledge of building and installing data infrastructures, wireless systems, network security infrastructure and controls. Strong understanding of technical troubleshooting methodology. Ability to facilitate problem solving among administrative groups with varying needs and priorities, and to communicate well with administrative users, technical staff, and senior management. Expert knowledge of practical application of network technology. Strong leadership, coaching and mentoring skills. Excellent oral, written, and interpersonal communication and presentation skills across organizational boundaries, as well as good organizational, project management, team building, people/customer service skills and staff management experience. Ability to work with a range of technical staff to develop joint solutions. Ability to achieve efficiencies through workflow improvements. QUALIFICATIONS Bachelor’s Degree in Information Systems or related field or equivalent work experience 3 years of management experience in IT Infrastructure management and Network Operations. Experience in leading network infrastructure projects, network data center design, WAN Design, mentoring engineers and creating/maintaining network diagrams and documentation. Experience with the use of Project Management methodologies and tools (Jira). Management experience in LAN/WAN/SD-WAN, Network Management, Data Center Technologies, Capacity & Service Continuity Management, Virtualization, Data Management, Risk Management. #LI-CW1 Five Principles for Success Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success. Always improve, Always Advance - Only be satisfied with complete success - Kaizen Passionately Professional - Take an uncompromising approach to your work and be determined to be the best Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws. At the time of posting, Rakuten expects the base compensation for this role to be within the range shown below. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements. USD $103,680.00 - $193,428.00 annually Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment, and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Everyday team members deliver on the company’s mission to delight merchants and customers through innovation, optimism, and teamwork. The Consolidated Appropriations Act’s Transparency in Coverage Rules require group health plans to disclose on a public website information regarding in-network provider rates and historical out-of-network allowed amounts and billed charges for covered items and services in two separate machine-readable files (MRFs). The MRFs for Rakuten’s Aetna benefit plan are provided in the link below. Aetna Transparency in Coverage: Machine-Readable Files | Rakuten