JOB PURPOSE:
For over 40 years, RAKA Handling has attracted the most talented individuals in the material handling industry. We grew from a single location business to a dynamic one-stop-shop solutions provider across the Upper Midwest. We reward our team members with excellent compensation and benefits packages. From volunteer time off and tuition reimbursement to 401(k) plans and paid military leave — we offer stability and growth while encouraging a work-life balance.
RAKA Handling is looking for a Parts Counter Sales Representative responsible for effectively and efficiently assisting customers (internal and external) by facilitating parts sales based on the customer’s needs, researching and ordering parts, providing superior service to ensure customer satisfaction, and effectively communicating with customers to maximize parts sales and customer satisfaction.
If you have any questions prior to applying, please reach out to our Recruiting team at recruiting@rakagrp.com or 402-891-7555.
PRIMARY JOB DUTIES*:

• Provides exceptional customer service by assisting customers via phone or email by correctly locating needed parts using various parts database systems in a timely and efficient manner to help minimize customer downtime. Offers technical advice, as appropriate, to meet customer needs, and provide routine updates to parts availability delays and backorders.
• Locates and purchases parts on behalf of customers and RAKA Handling service personnel. Reviews, codes and submits outside vendor invoices to Accounting.
• Investigates and manages customer complaints in a professional and diplomatic manner ensuring timely resolution according to company guidelines. Obtains adequate information and properly documents all information received.
• Processes (pulls, tags and ships) returned parts to vendor including inspecting remanufactured and warranty parts.

BENEFITS:

• Medical (and FSA/HSA plans), Dental, Vision Insurances
• Paid Vacation and Holidays
• Company-paid Basic Life Insurance
• Supplemental Term Life Insurance
• 401(k) with Match
• Tuition Reimbursement and In-house Training Dept.
• Paid Military Leave
• Short and Long-Term Disability
• Safety Glasses and Boot Program

ABOUT RAKA:
RAKA Handling, formerly NMC Material Handling, has been serving the upper Midwest since the 1970’s. This change in our business means great things for potential candidates. We’re growing and investing in our company and employees. We are investing in the personnel skills and in a fleet of industry-leading material handling and aerial equipment and service solutions. Come be a part of our experienced and knowledgeable sales and service teams that help our customers with comprehensive equipment solution packages that best serve their business needs.
RAKA hires the best in sales and service personnel behind a complete line of quality products, including:

• Cat Lift Trucks
• Mitsubishi Forklifts
• Jungheinrich
• Taylor Big Red
• Taylor Dunn
• Shuttlewagon Mobile Railcar Movers

RAKA is an equal opportunity employer and affords equal opportunity to all applicants for all positions. RAKA shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

• The job duties listed in this job posting do not constitute a complete and exclusive list. RAKA further reserves the right to modify job duties, at any time and in its sole discretion, to meet the needs of the Company.