About Us:
At Raincross, we are dedicated to providing compassionate care and support to our clients. We strive to create a welcoming and supportive environment where our team members can thrive while making a positive impact in the lives of others.

Job Description:
We are currently seeking a dedicated and compassionate Front Desk Receptionist to join our team. This role involves a blend of administrative tasks and patient care coordination. The ideal candidate will be organized, detail-oriented, a strong team player, possess general office skills, and ensure the smooth operation of our services.

Responsibilities:

• Check Eligibility: Verify patient eligibility for appointments, likely through insurance systems.
• Scheduling Appointments: Manage appointment scheduling, ensuring compatibility with accepted insurances. Accurately record patient demographics and preferences, including selecting Dr. Solis as the primary care physician (PCP) where applicable, and uploading necessary documents like insurance cards and IDs.
• Monitor Curogram: Regularly check Curogram for appointment cancellations and take necessary actions.
• Follow Up on No Shows: Contact patients who miss appointments to reschedule or follow up as needed.
• Maintain Patient Packets: Keep copies of new patient packets and assessment packets for IEHP members organized and accessible.
• Patient Check-In/Out: Efficiently manage patient check-in and check-out processes.
• Payment Collection: Collect co-pays and payments for various services, including medical records and FMLA forms. Follow up on outstanding balances as necessary.
• Schedule Management: Maintain the appointment schedule according to Dr. Solis' preferences, ensuring no in-person visits during specified times. Coordinate a specific number of new patient appointments and follow-ups throughout the day.
• Document Copays: Record all collected copays accurately in Purdi and ensure proper communication with the billing department.
• Voicemail Management: Check and respond to voicemails promptly.
• Annual Health Exam Scheduling: Schedule annual health exams for patients and coordinate hospital follow-ups as needed, particularly on Aledade.

Qualifications:

• General office knowledge and proficiency in Microsoft Office (Word, Excel).
• Excellent communication, problem-solving, and analytic skills.
• Familiarity with managed care approaches to healthcare delivery.
• Experience with various office software and ability to handle administrative duties efficiently.
• Ability to work independently and collaboratively in a team environment.
• Strong organizational skills and attention to detail.

Requirements:

• Fluency in Spanish.
• Open availability including on-call duties required.
• Commitment to providing exceptional care and support to our clients.
• Strong written and verbal communication skills.

COVID-19 Safety Measures:
To keep our employees as safe as possible, we've installed clear plastic barriers and provided masks, gloves, and hand sanitizer.

If you meet the qualifications and are passionate about making a positive impact in the lives of others, we invite you to apply for this rewarding position.

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Expected hours: 36 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Education:

• High school or equivalent (Preferred)

Experience:

• EMR systems: 1 year (Preferred)
• Vital signs: 1 year (Preferred)

License/Certification:

• BLS Certification (Preferred)
• Certified Medical Assistant (Preferred)

Work Location: In person