16 Field Support Representative Jobs in Kansas, MO
Railcrew Xpress is Hiring a Field Support Representative Near Kansas, MO
Job Details
Field Support Representative
The FSR position is responsible for interacting with our clients, RCX management and Drivers. An FSR will generally work 3, 12-hour shifts and 1, 6-hour shift per week.
Primary Job Responsibilities
- Providing customer service to RCX clients, field management and drivers.
- Taking assignments from RCX clients.
- Answering phones and assisting clients, RCX management and drivers with all issues pertaining to the day to day operation
- Identifying and assigning drivers and vans to trips received from clients
- Communicating essential information and updates to our clients, RCX management and drivers
- Obtaining proper approvals and documentations necessary for payment
- Perform administrative functions to assist in keeping driver and van information updated.
- Reporting information necessary for the RCX field managers to properly manage the drivers.
- Correctly obtaining and recording trip information for communication and billing to the clients.
- Other duties as necessary to create a proper work environment or that become essential to the day to day operation of the company.
Educational Requirements
- High School Diploma or equivalent
Equipment Requirements
- Computer
- Internet access.
- Headset to answer phones.
Experience Requirements
- Minimum of 1 year of high volume dispatching or call-center experience
Physical Qualifications
- Must be a minimum of 21 years of age
- Ability to lift up to 10 lbs.
- Position requires extended periods of time sitting
- Position requires extended periods of time using a telephone
- This position is subject to Random drug and alcohol testing
- If you are having connection issues with your internet, you must call the Dispatch Manager and arrange to pickup a hotspot. You must also arrange to drop off this equipment.
Skills
- Proper phone techniques and etiquette
- Ability to transcribe audio to text
- Ability to professionally communicate both written and orally
- MS Office products, including Outlook, Word and Excel
- Google Mapping
- DriveCam
- Computerized dispatch software
Personal Qualifications
- Excellent interpersonal and communication skills
- Strong attention to detail
- Strong organizational skills
- Ability to juggle multiple deadlines within a stressful environment
- Ability to communicate professionally both written and verbally
Job Summary
Other
Transportation
$62k-76k (estimate)
02/27/2023
05/29/2024
railcrewxpress.com
TEXARKANA, TX
3,000 - 7,500
2005
$200M - $500M
Transportation
Related Companies
About Railcrew Xpress
At RailCrew Xpress, we assist America's railroads to better serve the nation, by providing safe and reliable crew transportation, while conducting ourselves in a manner that promotes reward, fairness, respect, and consideration for all our stakeholders, including employees, customers, suppliers and shareholders. The founders started the company because they saw a need for technology solutions to streamline the crew transportation component of the freight railway business. The railway industry has strict contract penalties with their suppliers so it is critical we guarantee to our customers tha...t their rail crews will always arrive on time. Railways depend on third party providers to transport crewmainly engineers and conductorsfrom train to train. This may seem odd to those who might wonder, why dont the crew members just get on another train? The answer lies in the fact that the limited infrastructure for freight rail transportation is already overextended: tracks that should handle 10 trips per day handle 40. The freight routes are also fairly short, 150 to 250 miles, and trains and crews are scheduled to the limit. Basic Requirements to join the team: http://www.RCXhires.com Must be 21 years or older Full and part time openings. Days or nights No felonies, drug testing is mandatory Must have clear MVR for previous 7 years
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The job skills required for Field Support Representative include Customer Service, Communication Skills, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Field Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Support Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Field Support Representative positions, which can be used as a reference in future career path planning. As a Field Support Representative, it can be promoted into senior positions as a Field Service Engineer II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Support Representative. You can explore the career advancement for a Field Support Representative below and select your interested title to get hiring information.
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