Radnor Valley Country Club

Membership & Marketing Manager

Radnor Valley County Club is one of the Main Line’s premier Country Clubs, offering fine cuisine and first-class service in an elegant setting. Minutes from the Schuylkill Expressway (76) and the Blue Route (476) in lovely Villanova, Pennsylvania, Radnor Valley Country Club is an ideal location for special events, and outings of all kinds.

With its beautiful Georgian-style mansion Clubhouse, built in 1907, Radnor Valley Country Club has been pampering its members and guests for over 50 years. We have both large and small areas that are conducive to special functions, banquets, meetings, and sports events. Radnor Valley boasts one of the finest 18-hole golf facilities in the Philadelphia area. Our tennis facility is equipped with 3 hard indoor courts and 5 of the best outdoor “har-tru” courts in the area. We also have an oversized swimming pool with separate wading pool, luxurious locker room facilities for men and women, a modern fitness center, sports shops, and social areas.

The Membership & Marketing Manager is responsible for the implementation of membership and marketing communications and programs. This professional will promote through internal and external marketing initiatives: weddings, business meetings, golf outings, and all the club’s social functions. Additionally, the Membership & Marketing Manager will lead the Club’s sales and marketing efforts to attract and retain membership. The Membership & Marketing Manager reports directly to the General Manager and will work closely with the Membership and Marketing Committees, as well as the Catering Director, to assist in the execution of planned marketing strategies. The Membership & Marketing Manager will create and implement relevant customer communications that are accurate, on time, consistent, and creative.

• Direct the production of digital marketing including, but not limited to: broadcast email, social media, and website
• Direct the production of onsite and local marketing presence: advertising, collateral materials, signage, newsletters and or publications and direct mail
• Creates and updates sales and promotional materials for banquet department and membership recruitment
• Maintains all of the club’s social media outlets including the club’s website and Facebook page
• Review, analyze, and maintain marketing plans and calendars, coordinates the development of the club’s social activities
• Coordinate the delivery of marketing materials throughout the club
• Communicate regularly with the GM, Membership and Marketing Committees via management system, email and phone
• Execute established RVCC Marketing policies and procedures
• Plans and implements strategies to meet club membership goals
• Develops marketing programs to retain members
• Research new methods/opportunities to improve marketing communication to club members and guests
• Monitor the effectiveness of marketing campaigns
• Track and submit invoices for marketing campaigns
• Provide feedback to the GM, Membership and Marketing Committees about implementation of campaigns
• Develop and execute comprehensive membership acquisition and retention program
• Conducts site tours with prospective members
• Responds to all membership inquiries
• Prepares and facilitates membership applications
• Develops and assures that established procedures for processing prospective members’ applications are consistently followed
• Maintains the club’s data base of members’ file/maintains prospective and new member computerized data base
• Responds to all membership questions, maintains contact with new members to ensure comfort as they acclimate to the club
• Develops new member orientation program to familiarize new members with club rules, regulations, club activities and special events
• Coordinates and attends prospective and new member welcome events
• Maintains general correspondence
• Answers the telephone; acts as receptionist when necessary; assists with members’ inquiries and provides information about membership, special functions, etc.
• Performs other ad-hoc duties assigned by the General Manager

• A college degree (BA/BS) in Marketing/Sales, Hospitality and or Communications preferred
• One year experience in marketing, advertising, website development, or related areas
• Attention to detail and ability to follow RVCC style guidelines
• Possess excellent writing, proofreading and verbal communication skills
• Able to work independently/demonstrated ability to be a resourceful problem solver
• Professional appearance, strong work ethic, high energy level, motivation, and enthusiasm
• Proficient in the use of Microsoft Word, Excel. And Outlook; Adobe Photoshop; and internet technologies
• Understanding of basic graphic design concepts
• Proven ability to manage multiple projects in a dynamic environment
• Experience in country clubs, hospitality/hotel management or communication is a plus

Job Type: Full-time

Pay: $50,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Compensation package:

• Commission pay

Education:

• Bachelor's (Preferred)

Experience:

• Sales Experience: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person