Key Responsibilities

Behaviors every day with every guest interaction and professional hospitality at all times.

• Participates in the development and implementation for of business strategies for the restaurant which are aligned with Choice Hotels overall mission, vision values and strategies
• Develops and implements strategies for department
• Monitors status regularly and adjusts strategies as appropriate
• Develops and implements strategies for the assigned Food & Beverage outlets that support achievement of the hotel’s goals
• Develops and implements strategies to achieve revenue and profit goal
• Assists in the development of the marketing plan for assigned outlet by keeping current on competitors on a regular basis

Develops and implements special promotions and employee incentives

• Provides employees with current up-to-date information on menu offerings
• Increases sales by coaching employees on effective sales techniques
• Maximizes productivity by using forecasting techniques to adjust scheduling
• Manages the operation of assigned restaurant or outlet
• Coordinates the set-up of restaurant or outlet areas in accordance with Carlson Hotels standards
• Confirms daily specials and new menu additions with Executive Chef
• Manages the food and beverage service provided in assigned outlet; coaches employees on effective service and food presentation techniques
• Inspects restaurant and outlet areas on an on-going basis and takes appropriate steps to ensure facilities meet or exceeds the hotel’s standards at all times
• Leads staff meetings; conducts daily pre-shift meetings to discuss specials, house count, reservations and new menu items

Assists in quarterly inventories

• Develops and implements strategies and practices which support employee engagement
• Recruits and selects qualified candidates
• Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
• Communicates performance expectations and provides employees with on-going feedback
• Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential

Develops and implements strategies and practices which support employee engagement

• Develops and recruits the human resources necessary to achieve hotel and Management Services’ goals
• Directs the development and implementation of strategies and practices which support employee engagement throughout the hotel
• Oversees all facets of human resources management including the recruitment and selection, training & development, compensation, recognition and performance management of the work force
• Takes active role in recruitment and selection of qualified candidates
• Communicates performance expectations and provides employees with on-going feedback
• Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
• Drives employee engagement through the creation and implementation of departmental action plans

Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork

• Communicates and reinforces the vision for customer service to all managers, supervisors and employees
• Creates an environment that encourages employees to provide the service brand behavior hospitality and teamwork
• Ensures that all minimum requirements of the 100% Guest Satisfaction Guarantee are in place and understood by all employees
• Ensures that the hotel delivers 100% Guest Satisfaction by developing customer feedback avenues (soliciting input, reports, etc.) and focusing management team on identifying trends and developing and implementing solutions
• Creates an environment that provides employees with the tools, training and environment they need to deliver the service brand behavior and teamwork
• Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest.

Requirements/Skills

• Minimum three years restaurant management experience
• Bachelor’s degree preferred
• Experience managing to brand standards
• Excellent oral and written communication skills
• Able to collaborate effectively with other hotel employees and managers to ensure teamwork
• Able to resolve conflicts guests, supervisor and employee
• Knowledge of local, state and federal liquor laws and regulations
• Strong floor presence with focus and energy
• Ability to multitask and work well under pressure
• Basic computer skills in Microsoft Office Suite
• Able to work a flexible schedule, including weekends and holidays