At the heart of Radisson Hotel Group Americas is our brand promise, Every Moment Matters. More than just our motto, it's how we do business and who we are at our core. We firmly believe that our people are at the center of our success, so we strive to provide a meaningful employment experience with a focus on developing our team's talents.
Radisson Hotel Group Americas is proud to be one of the world's leading hotel groups, with nine distinctive hotel brands featuring more than 600 hotels throughout the US, Canada, and Latin America. Our portfolio includes Radisson Collection, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Radisson Inn & Suites, Park Plaza, Park Inn by Radisson, and Country Inn & Suites by Radisson.
Responsible for maintenance and upkeep, cleanliness of public areas attentiveness to guests, while projecting Radisson Blu Hotel's standards of service practicing the Yes I Can! Behaviors every day with every guest interaction and professional hospitality at all times.
1. Creates guest satisfaction and exceeds expectations by providing the service brand behavior and genuine hospitality.
• Perform all shift checklist responsibilities & reporting requirements
• Be familiar with property, departments, hours of operation and services of the hotel
• Answer basic Housekeeping related questions
• Assist team with training, supplies and support in order to consistently provide quality guest rooms and public areas
• Comply with federal laws and break periods
• Proper maintenance of hotel keys and electronic cards (key control)
• Complete maintenance work orders and deliver to the supervisor in a timely manner
• Maintain a clean and organized work area
• Turn in all lost and found items in accordance with lost and found procedures
• Complete job specific checklist on a daily basis
• Clean employee locker room twice daily
• Maintain cleanliness of outside building
• Monitor elevator cleanliness
• Dust and clean lobby furniture
• Responsible for overall cleanliness of lobby and public areas
• Actively participate in housekeeping's 'deep clean' or 'preventive maintenance' programs
• Participate in all departmental meetings
• Participate in required training programs
• Report any damage, hazard repairs to your immediate supervisor
• Report any suspicious activity in hallways or in the Radisson Blu Hotel facilities
• Respond to any projects or requests developed by the Housekeeping Management team.
• Refer to the daily event sheet to direct the guests to the correct meeting room
• Performs other duties required to provide the service brand behavior and genuine hospitality
2. Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Performs other duties required to provide the service brand behavior and genuine hospitality
3. Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest.
REQUIREMENTS:
• Ideal candidate will have a minimum of one year hospitality experience in housekeeping
• High school diploma or GED required
• Strong verbal and interpersonal skills
• Works well independently or as part of a team
• Strong attention to detail
• Commitment to exceptional guest service
• A positive attitude
• Adhere to the policies and procedures of the hotel
• Must possess an understanding of the English language with the ability to speak, read and write to effectively communicate with other team members
• Multiple language abilities a plus, English required.
PHYSICAL DEMANDS:
• Perform repetitive hand and arm movements
• Must be able to squat, bend, kneel and twist
• Ability to stand for long periods of time
• Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 50 pounds.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment
We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class. Background checks are also required before employment begins.
Visa Requirements: We participate in E-Verify and all candidates must be in possession of identification providing authorization to work in the United States as defined in the Immigration Reform and Control Act of 1968 (IRCA). This position does not offer sponsorship of Work Visas.