Pay rate is $ 22/hr

Title: Special Exceptions - customer service specialist

Location: Portland Oregon 97217

Duration: 6 Months

Notes:

• How many years of experience are you looking for? Do you need someone with a particular degree or certification?

You don’t have to have a technical or mechanical background but understand window-type systems – and case files - one on the part of the tech side and one on the service side.

HM is not strict on years of experience and would prefer someone pursuing a degree in automotive and engineering or with dealer or auto-related interest/ exp

Part exp or atmosphere/ dealership/ someone retired or in school for learning more about would be helpful but not needed

• What are some of the performance indicators you’ll be looking for once this person ramps up? (Meeting deadlines, quality of work, etc

- The ability to work case files/ document the details that are needed (using photos/ videos/ notes that the customers provide)

- In putting all info gathered into case files

Job Description: Summary:

The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

Job Responsibilities:

• Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

• Refer unresolved customer grievances to designated departments for further investigation.

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.

• Solicit sale of new or additional services or products.

Skills:

• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.

• Ability to work independently and manage one’s time.

• Ability to accurately document and record customer/client information.

• Previous experience with computer applications, such as Microsoft Word and PowerPoint.

Education/Experience:

• High school diploma or GED required.

Candidates Skills:

• Top 3 must-have hard skills

1 Auto exp/ knowledge/ or pursuing a degree in this field

2 Willingness to learn

3 Computer understanding and some Microsoft Knowledge

Job Type: Contract

Pay: $22.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• What is the best time to call you to discuss about this role?

Experience:

• dealer or auto-related: 1 year (Required)
• Customer service: 1 year (Required)

Ability to Commute:

• Portland, OR (Required)

Work Location: In person