Job Description – International Operation Agent

• Job Type: Full-Time (On-site)
• Location: Doral, FL
• Salary Range: $45,000- $65,000 Annual Salary range

• OBJECTIVE (POSITION SUMMARY)

Radiant Global Logistics is seeking an International Operations Agent to join our growing team. This position is responsible for delivering excellent customer service while overseeing all aspects of international shipments. This position is required to work onsite at our MIA location in Doral, FL.

• JOB RESPONSIBILITIES WILL BE AS FOLLOWS:

In this position, the International Operation Agent is responsible for:

• Being an integral role in operations; understanding and identifying customers’ requests.
• Respond to requests in a timely manner with accurate information.
• Understand costs and revenue to properly protect charges on every job.
• Responsible for AES export filings in ACE when applicable.
• Handling shipments from A to Z with a high level of attention to detail and white-glove service requirements with the ability to follow standard company operating procedures.
• Making sure all shipments are properly alerted, routed, tracked, traced until arrival at its final destination and keeping customers and associated parties always informed.
• The ability to recognize, research and solve any issues regarding discrepancies.
• Quoting customers, understanding, and providing the best-routing solutions.
• Work closely with carriers/partners to obtain best/special rates or spot quotes on every job possible.
• Obtaining vendor charges and auditing for accuracy and legitimacy.
• Assist others with workload, as needed.

• QUALIFICATIONS: KNOWLEDGE AND SKILLS REQUIREMENTS

• 5 years minimum Freight Forwarding specific experience required. Domestic & International experience a plus.
• Bachelor’s degree in logistics or similar field preferred.
• Self-motivated with the ability to establish priorities and work independently.
• Understand and comply with export regulations.
• Excellent time management skills with the ability to continuously multi-task to meet deadlines.
• Adequate problem solving.
• Freight Forwarding experience required.
• Experience and/or knowledge in the cruise ship industry is a plus.
• Professional customer service client interactions on telephone and email with excellent verbal and written communication skills.
• Ability to follow standard operating procedures and provide input for continuous improvement.
• Superior attention to detail and organizational skills.
• Potential to accept on-going training and changes as we continue to grow together.
• Always keep professional and respect when interacting with customers and co-workers
• Computer skills: Microsoft Office including Outlook, Excel, Word, Microsoft 365.
• Work Schedule
  • Full time schedule of minimum 8 hours per day with flexibility to complete all required job duties and responsibilities.

• FEATURED BENEFITS

This role is eligible for various benefits including:

Full-time:

• Insurance options for Employees (and their families) include Medical, Dental, Vision, STD & LTD insurance.
• Health Savings Account with company contributions.
• Flexible Spending Account.
• Paid basic life insurance for employees.
• Employees can enroll in a 401(k) retirement savings plan with employer match of 3.5%.
• Sick Pay: 80 hours front-loaded.
• Vacation Pay: 80 hours per year and increases based on tenure with the Company.
• Paid Holidays: 7 per year.
• Employee Assistance Program.

Salary Range: $45,000- $65,000 Annual Salary range

*** Starting pay for this role will vary based on multiple factors, including but not limited to an individual’s education, work experience, skills, and job-related knowledge. Pay ranges may be modified in the future.

Other compensation includes, but is not limited to, bonuses, commissions, or stock options.

• ABOUT RADIANT

Launched in 2006, Radiant Global Logistics is a publicly traded, third party logistics company providing technology-enabled global transportation and value added logistics solutions primarily to customers based in the United States and Canada. Through its comprehensive service offering, Radiant provides domestic and international freight forwarding along with truck and rail brokerage services to a diversified account base including manufacturers, distributors and retailers which it supports from an extensive network of Radiant and agent-owned offices throughout North America and other key markets around the world. Radiant's value-added logistics services include warehouse and distribution, customs brokerage, order fulfillment, inventory management and technology services.

Radiant’s network brands and associated strategic operating partners have storied legacies embodying decades of experience and service in the transportation and logistics industry and include Airgroup, Adcom Worldwide, Distribution By Air, SBA Global Logistic Services, as well as the Radiant Brand itself. In all, It's the Network that Delivers!®

Radiant is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.