The Imaging Center Information Technology Analyst I (IC IT Analyst I) primary responsibility is to provide first tier support to Radia’s physicians, staff, and our referring providers. This support includes technical evaluation, installation, configuration, repair, maintenance of PC hardware, software, and over the phone support.

This position will be located in Seattle, WA
Shift: Monday - Friday

Responsibilities

• First Tier Technical Support: Ability to answer calls promptly, create tickets, provide tier 1 technical support, and know when to escalate for resolutions.
• tR Deployments: Be able to deploy any Radia diagnostic workstation with the equipment/support provided from Corporate.
• Customer Service: Provides customer service that meets service level agreements (SLA's). Proactively provides recommendations on improvements to meet SLA's. Maintains Radia's helpdesk through e-mail, phone, IM, and ticketing systems.
• Customer Satisfaction: Effectively provides service and/or resolves problems, escalates issues to appropriate team member or Manager as needed. Dedicated to meeting the expectations of internal and external customers, works to create a positive experience with each interaction.
• Prioritization: Ensures that competing priorities are balanced so that technical resources are used in the most effective manner possible.
• Asset Tracking: Implements asset tracking of desktop hardware and hardware stores for IT Services team as directed by Systems Engineer Supervisor.
• Vendor Support: Know when to escalate issues that require vendor support.
• Downtime Situations: Triage and escalate downtime communications during a downtime event.
• Maintaining: Inventory and replenishing spare equipment.
• Workflow Knowledge: Basic Level understanding of DICOM, Faxing, RIS, and EMR-HIS workflows.

Technical Competencies

• Entry Level Knowledge:
  • RIS, EMR-HIS systems
    • User account management
  • PACS systems
    • Provider portal support
    • Basic DICOM knowledge
  • Windows 10 and later
    • Installation and configuration
    • Central Management systems
    • Patch Management
    • User Support and Training
  • Office 365
  • Active Directory
  • MS Teams
  • Commodity desktop hardware (preferred Dell)
  • Commodity printing and scanners
  • Base Understanding of Desktop Imaging
• Preferred Knowledge of:
  • TCP/IP Networking Basics including VPNs
  • VoIP Phone Network Basics
  • E-mail through Exchange (IMAP)
  • Mobile Device and App Support (iOS and Android)
  • Simple Network Management Protocol (SNMP)

Prior Experience: Preferred two years’ experience supporting Windows and MS Office in a Windows Domain environment with a minimum of 40 systems in a clinical setting. Experience in support of healthcare in general, RIS, EMR-HIS, PACS, and radiology in specific, is preferred. Relevant Certifications include CompTIA A /Network , Microsoft MCP/MCSA, or a combination of equivalent work experience and similar certifications.

COVID REQUIREMENT:

To protect physicians, employees, and patients of Radia from contracting COVID-19 and to help prevent the spread of COVID-19, Radia requires that all Health Care Setting Workers receive a COVID-19 vaccination, subject to the exemptions. New hires will be required to present written proof of COVID-19 vaccination or a written request for an Exemption within 30 days of hire.

About RadiaRadia is one of the largest and most progressive radiology groups in the nation. Our team of more than 200 board-certified radiologists, with specialty training in everything from Mammography to Neuroradiology and Musculoskeletal to Interventional, provide more than 50 hospital and specialty clinic partners with on-site radiology coverage and interpretations. #INDSEARAD