The Electronic Health Records Tech's primary responsibility is to deliver outstanding customer service for all our patients and internal/external customers while being responsible for all aspects of Electronic Health Records, distribution of patient health information, coordination of all patients medical records.

Responsibilities:

• Mail: Processes all incoming and outgoing mail, distributes to appropriate departments.
• Attorney Requests: Processes all Attorney requests accurately and timely, making sure we have all necessary documentation before release.
• Medical Information: Distributes patient medical information to patients and outside medical facilities, once provided appropriate documentation following the HIPPA laws. Properly documents destination of each request. Merge Patient accounts
• Problem Solving: Resolves all problems/issues with reports and distribution in a timely manner.
• Outside Reads: Processes all Outside reads and outside read consults.
• Communication: Answer phones in a helpful and courteous manner. Communicate both internally and externally in a professional manner regarding confidential/sensitive matters. Support Patient Portal Inquiries, Chart Verification
• Health information: Scan, digitize, and merge all films for physician reading. Ensure all patient information is correctly entered into system. Purge old films in compliance with the federal law. Follows all HIPAA regulations to ensure patient confidentiality.
• Facilitate conference preparation, load images to dashboard and / or laptop.

Prior Experience: 

• High school diploma or equivalent required.
• Must be familiar with medical terminology in a radiology context.
• 2 years in customer service oriented in a healthcare environment preferred.
• Must be proficient with MS Office Suite
• Must have excellent verbal and written communication skills. Must be able to work responsibly and to maintain the highest of confidentiality.

About RadiaRadia is one of the largest and most progressive radiology groups in the nation. Our team of more than 200 board-certified radiologists, with specialty training in everything from Mammography to Neuroradiology and Musculoskeletal to Interventional, provide more than 50 hospital and specialty clinic partners with on-site radiology coverage and interpretations. #INDSEARAD