Office Manager Position at RAD Computing

Company Overview:

At RAD Computing, we pride ourselves on being a cohesive team of IT professionals committed to delivering exceptional service. Our culture is centered around mutual support, skill development, and a dedication to achieving the best results for our clients while helping each team member reach their personal and professional goals.

Job Description:

We are looking for a dynamic Office Manager who will be a central figure in ensuring the smooth operation of our services. This role involves a variety of responsibilities that require a proactive and organized approach.

Responsibilities:

· Manage dispatch operations, ensuring efficient scheduling and deployment of techmicians to client sites.

· Oversee ticketing processes including review, tracking, and resolution to ensure high levels of customer satisfaction.

· Maintain and enhance client relations, providing first-class customer support through various communication channels including phone and email.

· Handle invoicing, payment collections, and bank deposits diligently.

· Execute systematic project management and billing to keep projects on track and within budget.

· Ensure proficient use of our ticketing system to optimize workflow and service delivery.

Skills & Qualifications:

· Demonstrated leadership qualities coupled with humility and a team-oriented mindset.

· Proactive and self-motivated with a strong work ethic.

· Prior experience in a customer support role, with a track record of maintaining high customer satisfaction.

· Knowledge of CRM and PSA systems, with the ability to adapt to new technologies.

· Excellent multitasking, prioritization, and time management skills.

· Familiarity with IT terminology.

· Outstanding communication skills, with the ability to maintain a calm and confident demeanor in all client interactions.

· Ability to adapt communication style to suit different personalities.

Job Type:

· Fulltime

Benefits:

· Health insurance

· 401(k) plan

· Paid time off

Work Schedule:

· 8hour shifts

· Day shift

· Monday to Friday

This role is ideal for someone who thrives in a fast-paced environment and is looking to grow professionally within a supportive and innovative company. If you are passionate about making a significant impact in a leading MSP and excel at managing multiple tasks efficiently, we would love to hear from you.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Microsoft Office: 1 year (Preferred)
• Administrative experience: 1 year (Preferred)

Ability to Commute:

• Vernon Rockville, CT 06066 (Required)

Ability to Relocate:

• Vernon Rockville, CT 06066: Relocate before starting work (Required)

Work Location: In person