AcceptanceNOW

One of the most influential roles for Acceptance Now is the STORE MANAGER position. The Store Manager is responsible for general management of all activities within an assigned large retail partner. The Store Manager will maximize store revenue and profits through efficient management of all store activities, including the selection, training, and ongoing development of coworkers within the store. The Store Manager will also monitor and oversee customer satisfaction, proper management and protection of company assets and the development of management talent for future growth of the company and accomplish these in a way that is consistent with the RAC mission statement and core values.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The STORE MANAGER will:

1. Set daily and weekly goals related to sales activities, oversee and direct coworkers'
sales activities, convert rental agreements, and monitor planned results for sales as
measured by revenue and growth.
2. Educate customers on the lease terms and delivery expectations, review expired
accounts and communicate with customers to promote timely payments. Followup on more difficult accounts that require manager intervention, approve customer
commitments, monitor and follow-up with coworkers on planned results for
collection activities, and provide leadership and training to ensure all coworkers
comply with established procedures and practices for collections.

Leadership:

1. Monitor and achieve planned results for profits for the store by effectively
managing and directing store resources (manage and control all store expenses).
2. Oversee and provide effective training & development for all coworkers in the
store. Motivate, evaluate, coach, counsel, and develop coworkers, including
helping the company identify, train and develop future sales managers.
3. Schedule and organize the weekly activities and goals of all coworkers in the store.
4. Network with partnership store personnel to gain referrals and educate partnership
store staff on the rental process
5. Oversee and follow-up on timely staffing of assigned store, including recruiting,
interviewing, and hiring coworkers (interacting with the District Manager and
Human Resources), ensure compliance with company policies and legal
requirements related to hiring, and support the company's commitment to
maintain a diverse workforce.
6. Maximize retention of coworkers and reduce turnover and coworker complaints by
creating a positive and productive work environment.
7. Manage and direct coworkers to comply with and effectively execute all company
programs, policies and processes.
8. Train, oversee, and monitor coworkers' commitment to exceptional customer
service. Monitor and improve the sales and account management skills of
coworkers through training and in-the-moment coaching. Resolve problems and
complaints quickly to avoid serious problems. Monitor store operations to ensure
customer friendly service is consistently provided.Protect company assets through expense management; ensure proper cash handling procedures.

Competencies
1. Interpersonal Communication
2. Drive & Tenacity/ Resilience
3. Teamwork & Collaboration
4. Quality Focus
5. Customer Service
6. Managing Others/ Coaching & Developing
7. Planning & Organizing
8. Decisive Judgment
9. Business Acumen
10. Championing Change

Supervisory Responsibilities
This position manages all coworkers of the store and is responsible for leadership of the coworkers within its store.

Physical Demands
The physical demands described here are representative of those that must be met by a coworker to successfully perform the essential functions of this job. While performing the duties of this job, the coworker is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The coworker must frequently lift and/or move (push/pull) heavy items and merchandise. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Expected Hours of Work
This is a full-time position, and days and hours of work are Monday through Sunday, store open to close hours. This position regularly requires long hours and frequent weekend work.