Job Title: - PEGA LSA

Location: - San Ramon, CA

Requirements

• 12 years of professional engineering experience with Pega 7 and Pega 8 platform implementation
• 5 years of SQL relational database engineering experience
• 4 years of experience leading teams

Recent certifications:

• Pega Certified System Architect (CSA)
• Pega Certified Senior System Architect (CSSA)
• Pega Certified Lead System Architect
• Pega CPM Architect (CCA)
• Pega Certified Customer Service System Architect
• Pega Certified User Interface Specialist
• Pega Certified Decisioning Consultant

Experience with Pega and Pega Collections features, such as the following:

• Activity.
• Analysis.
• Assistance Program Enrollment (allow customers to enroll in payment plans).
• Business Process Management (BPM).
• Case Creation Logic.
• Case Management Functionality (creating/managing lifecycle of a collections case).
• Case Prioritization (Agent Productivity).
• Collections Data Model (i.e. contact, case, assistance program).
• Communications (triggering calls or chats to customers).
• Contact Strategy (logic to determine the contact channel for a customer).
• Decision Strategy Manager (leverage AI and NLP to analyze customer moods).
• Inbound/Outbound Interaction Setup (searching inbound call or enabling automated popup for dialer calls).
• Payments Scheduling (processing one-time payments (OTP), procure-to-pay (PTP), or Autopay).
• Policy Regulations and Controls.
• Rules Process Commander (PRPC).

Experience with Pega technical features, such as the following:

• A/B Testing.
• Agent Experience (UI and screens).
• Data Persistence (PTP / case depositions / attempts).
• Functional Logic.
• Live Statistics (progress in a transactional flow).
• Reporting Feed for Analytics (send feeds to other series).
• Role Authorization / Authentication (determine access controls for specific user roles).
• Rules Configuration and Execution (contact strategy).
• Workflow (case management).

Experience with the following responsibilities:

• Developing and managing Pega Workflows, User Interfaces, Activities, Utility and Decision rules.
• Using APIs to integrate the Pega platform with other micro-services.
• Working with Web Services including REST or SOAP.
• Building integrations using Pega Rules Process Commander (PRPC).
• Designing integration components using Pega Frameworks.
• Performance Tuning including Performance Analyzer (PAL), Log Analyzer, DB Tracer or Preflight.
• Working on projects using Agile Methodology.
• Designing, developing, integrating and testing Pega's customer decision hub framework applications to support implementations for different lines of businesses.
• Working on Pega Business Intelligence Exchange (BIX) data extraction for analytical reporting.
• Migrating between major Pega versions.
• Staying up to date on industry trends.