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Rosenthal Automotive is a family owned and operated company that has been in business for over 65 years. We pride ourselves on bringing a fresh perspective to automotive retailing driven by technology and a vision for the future. We promote teamwork and value the individuals who create it.
We are always looking for Service Advisors who can thrive in an environment dedicated to customer service, communication, transparency and innovation. If you are looking for a great career opportunity with a growing organization, please apply now.
Service Advisor Benefits:
$45,000 - $100,000 Annual Income potential based on performance
Annual Performance Longevity Bonus
Flexible Hours & Closed on Sundays
Service Advisors with 1 or more years of experience encouraged to apply
Sales or Service experience preferred but not required
Individuals with experience in hospitality (Restaurants, Hotel, Customer Service, etc) encouraged to apply
Minimum guarantee for 3 months during training period
CDK experience preferred but not required
Established location with large customer base
Potential for future advancement in company
21 franchised dealer group in VA, MD, & PA - Over 1400 employees
Added additional franchises in June 2022
Training and support to assist you in achieving your goals
Paid time off and 401k
Medical, Dental, Vision, Short and Long-term disability, and Life Insurance
Employee discounts on vehicle sales, parts, and service
Career advancement opportunities
Service Advisor Responsibilities:
Advise customers about necessary service for their general maintenance needs
Help identify the customers primary concern and also present other maintenance needs when appropriate
Communicate professionally and clearly about inspection results, then present corrective procedures and prepare work order for needed repairs
Prepare repair orders showing time and cost estimates for service
Accurately describe the customers concern to the technician
Explain the work performed and the repair order charges to the customer
Schedule service appointments and loaner/rental cars when appropriate, in order to provide a streamlined and seamless experience for the customer
Establish and maintain professional relationships with the customers to encourage repeat and referral business
Maintain high customer satisfaction standards (CSI)
Perform federal, state, and manufacturer mandated recalls
Complete any training required by the manufacturer or Rosenthal Automotive
Service Advisor Qualifications:
1 year of service writing experience or sales experience preferred but not required
Sales or Service experience preferred but not required
Individuals with experience in hospitality (Restaurants, Hotel, Customer Service, etc) encouraged to apply
A valid driver's license and a good driving record, per company standards
An enthusiastic, motivated, and energetic person who has a personal determination to overcome possible objections while providing an outstanding customer experience
Professional personal appearance
Excellent oral and written communication abilities
Process and detail oriented with developed organizational skills
Confident in ability to work under pressure and prioritize
INDADGHP
Full Time
$41k-52k (estimate)
11/21/2023
04/29/2024