Our banner is part of Signet Jewelers, a purpose-driven company who believes love inspires love and whose mission it is to enable all people to Celebrate Life and Express Love.

Signet Jewelers is also a Great Place to Work-Certified™ company. Innovation and brilliance two things that set us apart. Join us!

James Allen is the fastest growing online retailer of diamond engagement rings. Providing a virtual diamond shopping experience that rivals a storefront, James Allen focuses on the customer experience .

From our highly trained Consultants, to our 360 viewing technology, virtual try on feature, and 30x magnification, James Allen is able to provide customers with the ability and confidence to see the diamond before they purchase.

At James Allen, we provide customers with a consultative, customer advocate-based experience; presenting merchandise and detailed information on features and benefits that fit the customer’s needs.

We provide paid training on diamonds, gemstones, & jewelry, as well as ongoing training to assist in the growth and development of your career with James Allen.

Responsibilities

• Develop a well-rounded knowledge of James Allen.com and it’s offerings.
• Educate customers on diamonds, gemstones, and jewelry; ensuring that the customer receives the information that best fits their needs.
• Create a customer centric store environment that is inviting and fun.
• Build relationships with our customer and provide world class service- celebrating life's special events.
• Proactively manage customer expectations; ensure resolutions to unforeseen issues exceed customer expectations on all levels.
• Accurately enter customers information and process orders efficiently; strong attention to detail is imperative.
• Guarantee store inventory by maintaining customer service standards and inventory control procedures.

Requirements

• Previous retail sales and customer service experience.
• Previous fine jewelry or fashion jewelry experience preferred.
• Flexibility to work traditional retail hours; including days, nights, weekends, and holidays. Ability to maintain excellent attendance and punctuality standards.
• Ability to work in a fast paced environment and maintain excellence in listening, written, and verbal communications.
• Two plus years of experience required handling high touch customers and account resolution.
• Ability to travel to Frederick, MD for training for six to eight weeks.

Benefits

At this time, R2NET will not sponsor a new applicant for employment authorization for this position.

At R2Net, many of our roles offer a high-quality, comprehensive benefits package including healthcare, paid time off, retirement planning and opportunities for career advancement.

Some offerings are dependent upon the role, employment type, work schedule or location :

• Medical, Dental, Vision and Prescription Insurance
• 401(k) Retirement Plan with company match
• Flexible spending account
• Health savings account
• Tuition Reimbursement
• Employee discount
• Parental leave
• Life insurance
• Paid Time Off (PTO)

Additional Information : R2NET INC. is an equal opportunity employer committed to diversity and inclusion in the workplace.

All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status or any other basis prohibited under applicable federal, state or local law.

R2NET INC. will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Last updated : 2024-05-17