Summary:

Manages the Small group retention team. Trains, supervises and controls the activities of the Account Executives and Associate Account Executives.Leads the team with the development and enhancement of customer and broker relationships. Ensures that all activities related to the renewal of groups is met with the objective of retaining the business and adding lines of business.

Duties and Responsibilities:

·Ensures Account Executive and Associate Account Executive goals and metrics are met.

·Tracks retention results and maintains reports.

·Interfaces with outside clients, brokers and representatives.

·Acts as liaison with other divisions such as Underwriting, Product Management, Operations, etc.

·Oversees all strategies related to the market.

·Identifies any product voids in the marketplace and works closely with Product Development in recommending revisions and/or new products.

·Performs other job-related duties as assigned.