Overview

Join R Buck, a leading provider of HVAC, plumbing, and electrical solutions dedicated to excellence, innovation, and customer satisfaction. With a reputation for quality workmanship and a commitment to exceeding client expectations, we're setting the standard in the industry. As we continue to grow and serve new communities, we're seeking a skilled and enthusiastic HVAC, Plumbing, and Electrical Dispatcher to join our dynamic team.

**Position Overview:**The HVAC, Plumbing, and Electrical Dispatcher will play a crucial role in coordinating service calls, dispatching technicians, and ensuring timely and efficient resolution of client issues. This role requires strong communication skills, multitasking abilities, and a customer-focused approach to service. The ideal candidate will have experience in dispatching for HVAC, plumbing, or electrical services, along with excellent organizational skills and a passion for delivering exceptional service to clients.

**Key Responsibilities:**- Receive incoming service requests from clients via phone, email, or online portal and enter details into the dispatching system.- Assign service calls to appropriate HVAC, plumbing, or electrical technicians based on skillset, availability, and location.- Communicate job details, scheduling changes, and client updates to technicians in the field via phone, radio, or mobile app.- Monitor technician schedules and job progress, providing support and assistance as needed to ensure timely completion of service calls.- Coordinate with clients to schedule service appointments, confirm appointments, and provide updates on technician arrival times.- Maintain accurate records of service calls, technician availability, and client communication in the dispatching system.- Resolve scheduling conflicts and address client concerns promptly and professionally.- Collaborate with team members and department managers to optimize dispatching processes and improve efficiency.

**Qualifications:**- Minimum of 2 years of experience in customer service, preferrably in a call center environment- Strong communication skills, both verbal and written, with the ability to interact professionally with clients, technicians, and team members.- Excellent organizational and multitasking abilities, with the ability to prioritize tasks and manage time effectively in a fast-paced environment.- Proficiency in computer applications such as Microsoft Office and dispatching software; experience with ServiceTitan or similar software is preferred.- Customer-focused mindset with a commitment to delivering exceptional service to clients.- Ability to remain calm under pressure and resolve conflicts or challenges effectively.

**Benefits:**- Competitive hourly pay based on experience. (Target Comp: $18-$22/hr)- Comprehensive benefits package including health insurance, retirement plans, and paid time off.- Opportunities for career advancement and professional development.- Supportive work environment with a focus on teamwork and collaboration.- Company-provided training and resources to support success in the role.

Apply now and take the next step in your career as an HVAC, Plumbing, and Electrical Dispatcher with R Buck! 🌟🔧📞