Purpose

To oversee and coordinate overall supports to consumers to assist them in achieving independence, self determination and a quality of life that meets with their expectations. Assist each consumer in the development of his/her Personal Support Plan (PSP) by enabling the consumer to coordinate participation or input from appropriate Interdisciplinary Team (lDT) members, to provide ongoing monitoring of services, interventions and training activities to support the consumers toward meeting their objectives and goals for the future.
________________________________________________________________________

Essential Duties and Responsibilities

Excellence

• Coordinates admission, assessment, team meeting time and location and facilitates invitations per consumer wishes.
• Facilitates team discussion and issue resolution from all agency and entities on the behalf of the consumer.
• Actively participates and provides suggestions and guidance in Interdisciplinary Team meetings to capture team decisions into the Personal Support Plan.
• Guides consumers to be self-directed by ensuring active involvement in the development of their Personal Support Plan. Ensures that decisions related to services, care or treatment are always made with input and active participation of the consumer.
• Assesses the development of the consumer's abilities and interests to provide information for his/her Personal Support Plan.
• Coordinates and integrates plans for transfer or discharge.
• Assists consumers in expressing their desires regarding living location, work, and leisure pursuits.
• Will facilitate weekly team meeting to enhance communication, resolve issues and build upon QRL policy and procedures.
• Ensure staffing requirements in each individual setting are maintained for effective consumer deliverables.
• Will supervise, train, mentor and provide guidance to Direct Care Staff, House Leads to ensure qualities of services are met at or above the standards set by QRL and FSSA guidelines.
• Provides performance evaluation and performance reviews of Direct Care Staff and House Leads.
• Administers Disciplinary Actions through the direction of Regional Branch Manager and Human Resources to ensure qualities of services are administered through correct policy and procedures.
• Provides ICLBS insight and guidance for submission as necessary

Integrity

• Observes and monitors to assure Personal Support Plan is implemented as written. Reviews data, progress and status monthly to assure adequate program of active treatment is being provided as planned.
• Will develop and write goals for consumer in accordance to the Individual Support Plan. Reviews data status of goals and progress to assure adequate programming of active treatment meets the needs of the consumer as planned.
• Communicates with parents/guardians and professionals regarding consumer needs, progress and concerns.
• Prepares daily activity schedules in accordance with consumers' Personal Support Plan.
• Brings team together to address any needed changes in the plan due to progress, lack of progress, or a change in status of functioning level.
• Will maintain daily or no less than a weekly report form the Program Support Assistants, to assure quality of services are being met and performed by Direct Care Staff.
• Assures that community and facility resources are efficiently utilized toward meeting consumers' goals and objectives.
• Responsible for appropriate medical services are implemented and followed according to each individual consumer needs are met. (Med Administrations, Dr’s Appt., Documentations)
• Prepares Direct Care staff working schedules in accordance with consumers' Personal Support Plan. Will ensure adequate staffing requirements are maintained and followed in accordance to the consumers Personal Support Plan. This includes finding coverage or covering vacant shifts in the consumer’s home.
• Will provide monitoring and oversight of all Unusual Incident Reports.
• Will provide timely submission of State Incident Reports and perform all necessary corrections and follow up with appropriate plan of corrections.
• Responsible for staff time input and ensures time is accurate and recorded into tele-time system for payroll and billing purposes .
• Will contact clients and guardians bi-weekly to check on status and possible concerns to improve services.
• Will ensure all consumers’ related documents are submitted to the corporate office as defined, see (Policy for Collecting Consumer Data).
• Will provide on-going suggestions/solutions to enhance programmatic solutions.
• Will provide 24-hour oversight of all listed responsibilities (unless proper approved coverage is available to respond accordingly).

Respect

• Models the values of QRL and encourages fellow workers to adhere to them.
• Monitors consumer's activities to assure that safety and health care practices are observed. Ensures Universal Precaution practices are observed. Directs, train and mentors staff as necessary, to follow safety and health practices.
• Performs related duties as required or assigned to fulfill the philosophy, goals and objective of the program site. treats consumers with dignity and respect.
• Promotes independence, choice and empowerment of consumers
• Assures consumer charts and documentation are compliant and are maintained in accordance to QRL and FSSA requirements.
• Will be responsible for promoting positive teamwork environment through coaching, mentoring and leadership.
• Performs other related duties required or assigned through QRL Management Team.
• Maintains open communication with the Director of Field Operations, Director of Human and CEO regarding unusual occurrences, consumer and employee grievances, and agency contacts.
• Assures working facilities are maintained in good quality standards.
• Participates in ensuring that staff adheres to company budgets and resources.
• Provides orientation and on-going training to staff regarding teaching, training and supporting persons with developmental disabilities.
• Attends supervisory meetings as required.
• Provides oversight, management and guidance to direct supports

Requirements

• Qualifications
• Experience in a supervisory or managerial capacity is preferred.
• Must be at least eighteen years of age.
• Must possess a valid driver's license and a good driving record, if applicable.
• Must be twenty-one years of age to transport consumers unless otherwise authorized.
• Must be able to effectively communicate (read, write and understand) in English.
• Criminal history must meet or exceed company standards at time of hire and be maintained at this level throughout employment.

________________________________________________________________________
Additional Responsibilities and Standards for Performance

• Maintain a punctual and good attendance record.
• Possess or have the ability to acquire through staff training a good working knowledge of procedures pertaining to: consumer rights, abuse and neglect, and person centered supports, including Personal Support Plans and goals of integrating persons with disabilities into the community.
• Ability to relate well with consumers, families, and other program staff.
• Ability to remain calm in stressful situations.
• Ability to be able to exercise judgment and initiative in providing supports to consumers. Ability to follow oral and written direction.
• Must be able and willing to provide supports for persons with potentially aggressive behaviors.

Physical Requirements

• Must be able to perform the essential functions of the job as described in the essential duties and responsibilities section.
• Must meet applicable federal, state and/or local health requirements relating to communicable disease.

Job Type: Full-time

Work Location: In person