2 Process Success Coordinator Jobs in Bay, AL
SORT BY
A
Q
Process Success Coordinator
$62k-74k (estimate)
Full Time | Business Services
3 Weeks Ago
QUINCY COMPRESSOR is Hiring a Process Success Coordinator Near Bay, AL
Quincy is everywhereDid you know Quincy systems play an important role in our everyday lives? Compressed air is known as the fourth utility for good reason. It’s essential for applications from aerospace exploration, food processing and packaging, to oil and gas production and refinement, and everywhere in between. Quincy is everywhere! Quincy Compressor dares to be the leader in the compressed air industry, always breaking boundaries to offer more to our customers across the world.
We are looking for a Process Success Coordinator to join our Aftermarket team on our journey for a better tomorrow.Your roleYour mission as a Process Success Coordinator is to work as part of the CTS Customer Care team to provide high level of administrative support for the daily activities of the department to provide more efficient and responsive service to internal and external teams. You will be an important role in optimizing efficiency and customer satisfaction for the Aftermarket business. You will report to the Parts and Programs Manager.
If you are looking for an organization where you can be challenged and even have a bit of fun while doing it, Quincy Compressor might be the place for you.We offer reasonable accommodation for any part of the employment process due to a physical or mental disability. Please call 251.937.5900 on a case-by-case basis.
Quincy Compressor provides equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We are looking for a Process Success Coordinator to join our Aftermarket team on our journey for a better tomorrow.Your roleYour mission as a Process Success Coordinator is to work as part of the CTS Customer Care team to provide high level of administrative support for the daily activities of the department to provide more efficient and responsive service to internal and external teams. You will be an important role in optimizing efficiency and customer satisfaction for the Aftermarket business. You will report to the Parts and Programs Manager.
- You will be the administrator for the CTS Processes & Procedures Team Site and manage work instructions for processes.
- You will help with the initiative to create unification between the Regional offices and Corporate office.
- You will host trainings to ensure processes/standards are done correctly.
- You will implement changes which contribute to efficiency gains.
- You will be the liaison between Technical Support and Parts teams to establish and maintain process for communication of data changes/setup necessary for ECBs and SBs.
- You will provide support on parts orders, including price quotations, coordination of parts scheduling, order processing, change orders, RMA processing, issuing credits, and responses on general inquiries.
- You will use business tools, such as SAP, Salesforce, Virtual Engineer, Virtual Library, and other Quincy HQ tools to gather necessary information for customer inquiries, order quoting, order management, and follow-up.
- You will answer and resolve customer issues by phone in times of high call volumes to minimize wait times.
- You will provide process and systems training for corporate office and regions.
- You will help create training for new distributors on Quincy HQ and available tools.
- You will collaborate with planners and sales teams both internal and external, and throughout the regions to ensure focus on customer service, consistency of processes and deliver results.
- You will assist with corrective action plans implemented with regional BPCS champions to address and correct process gaps or inconsistencies.
- You will maintain general knowledge of Quincy products, parts, and processes.
- You are willing to develop yourself by learning new skills and increasing your knowledge of products, systems, and our market and operations.
- You will contribute to positive company branding by projecting a knowledgeable, professional, and customer-oriented image to internal and external customers.
- You will manage assigned projects necessary to progressing the performance of the team and the CTS business as a whole.
- You can perform other tasks related to the strategic and operational development of the Aftermarket business.
- You will contribute to team efforts, meetings, and discussions.
- You have a High School diploma or GED (required). Associate or Bachelor’s Degree (preferred) with a focus in operations, engineering or business.
- You have 2 years related industry experience: sales, office management and/or customer service.
- You have experience with order processing and work-flow management.
- You are customer-oriented and proactive in managing daily tasks, along with overall department objectives.
- You can see the broad view of operations to appropriately strategize actions and make decisions.
- You are highly organized, able to prioritize, and collaborate with cross-functional teams in both service, equipment sales, and the distribution centers.
- You have can communicate with stakeholders at different levels inside and outside of the organization.
- You are customer-oriented, able to understand customer needs and prioritize them accordingly Show good level of empathy while enforcing company policies and strategic directions.
- You are self-motivated and willing to take action while coping with varied workloads.
- You can work independently with detail orientation and have excellent organizational, interpersonal, verbal and written communication skills.
- You can manage multiple priorities with flexibility in a fast-paced work environment Have a positive attitude and a strong commitment to customer service.
- You are proficient in Microsoft Office, including Word and Excel.
- We believe there is always a better way. Open for change and feedback is what defines our culture.
- We support you on your journey: individual learning opportunities, world-wide job opportunities, and training.
- The safety and well-being of our employees is important to us, which is why we set high standards for your workplace safety.
- We offer a fair compensation package.
- We offer health insurance, paid leave, and retirement benefits.
- We offer a diverse working environment that is collaborative and aims to create a workplace where you will be valued, proud, empowered, respected, developed and rewarded.
If you are looking for an organization where you can be challenged and even have a bit of fun while doing it, Quincy Compressor might be the place for you.We offer reasonable accommodation for any part of the employment process due to a physical or mental disability. Please call 251.937.5900 on a case-by-case basis.
Quincy Compressor provides equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Business Services
SALARY
$62k-74k (estimate)
POST DATE
05/24/2024
EXPIRATION DATE
06/21/2024
WEBSITE
quincycompressor.com
HEADQUARTERS
AUSTIN, TX
SIZE
500 - 1,000
FOUNDED
1920
TYPE
Private
CEO
RUSTY WELCH
REVENUE
$200M - $500M
INDUSTRY
Business Services
Related Companies
About QUINCY COMPRESSOR
Quincy Compressor manufactures and sellsrotary screw and reciprocating air compressors and vacuum pumps.
Show more
Similar Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
