The University of Iowa Community Clinics (UICC) is seeking a patient centered Assistant Nurse Manager to support our QuickCare Clinics. This position will provide managerial and clinical nursing leadership for clinical outpatient services at the QuickCare locations under the direction of the Walk-In Clinics Nursing Manager to assure that all staff provide safe clinical care and have the education, methods, and resources to accomplish performance objectives. This position has some involvement in direct patient care as well as planning, organizing, directing, evaluating, and improving health care operations, clinical education programs and research programs of clinical and health service departments. This position supports our clinics and will travel between clinics to provide continued support.

Position Responsibilities:

• Human Resources Management
• Assist in hiring nursing unit staff through effective and timely recommendations.
• Staff Development
• Develop and manage the talents, strengths and behaviors of assigned staff as directed by UICC management.
• Assists in matters of promotion, transfers and disciplinary action, as directed by UICC management.
• Coaches staff to participate in team decision-making and actively seek participation from assigned staff on decision-making and customer service improvement activities.
• Provides staff incentives/rewards for contributions towards achievement of service excellence.
• Performance Management
• Completes staff evaluations, for assigned staff, on time with written, solid justification.
• Assure staff members are compliant with competencies, policies, procedures and regulations.
• Employee Labor Relations
• Understand and apply appropriately the provisions in the union contracts.
• Creates an atmosphere which provides for effective recruitment and retention of qualified staff.
• Other
• Ensures that all employees are treated with respect and in a manner consistent with University policies related to equal employment opportunity and diversity. 
• Encourages staff/employees to meet or exceed customer needs and expectations. Provide detailed job responsibilities.
• Financial Management:
• Actively help manage operating expenses by monitoring the unit/clinic’s operating budget.
• Recommend budget ideas, resources and cost containment strategies through participation in the development of the unit operating budget, reviewing staffing plan, reviewing service contracts, planning for new supply costs, etc.
• Assists the UICC management in developing a staffing plan and is open to creativity in staff scheduling/flexibility.
• Operations, Standards of Care, Regulatory Compliance, Quality and Patient Satisfaction:
• Collaborate with UICC management and UIHC Ambulatory Nursing department to identify Quality Management and patient satisfaction opportunities for improvement.
• Supply management.
• Incorporates the principles of Service Excellence to ensure positive patient/customer relations.
• Implement and maintain standards and quality plans.
• Identifies inefficiencies in current practice/processes, demonstrates tolerance for change and develops a means to enhance the process.
• Consistently makes sound judgments after gathering factual, objective information.
• Creates and maintains a workplace of choice which motivates employees to work at optimal efficiency; encourages staff to regularly establish goals and objectives toward career development.
• Engage staff in meeting plan goals.
• Supervise and occasionally provides care delivery and assists in coordinating patient care teamsto maximize customer service and continuity of care.
• Develops flexible staffing and reallocating priorities to ensure optimal patient care, with assistance from UICC leadership as needed.
• Serve as a resource for patient care problems.
• Provide patient care as needed.
• Collaborates and develops effective interpersonal relationships with nursing staff, medical staff, interdisciplinary teams, and other hospital departments.

Patient Care/Service Delivery:

• Planning and Goal Management:
• Collaborate with UICC leadership to develop and implement clinic or division strategic plans.
• Uses customer feedback in planning and providing service.
•  Communication/Collaboration Relationships:
• Communicate with physicians, staff and other health care providers on a regular basis to promote effective and efficient operations within the unit/clinic.
• Communicate with patients, families, and staff to address and resolve issues.
• Utilizes human resources data and budgetary information to formulate recommendation to UICC leadership.
• Education Programs:
• Provide evaluative feedback for staff members and health care students.
• Coaches the staff in implementation of standards of care, professional development, promotes staff specialty & clinical certifications, adherence to the standards of regulatory bodies (i.e., The Joint Commission, OSHA, and other regulatory bodies as appropriate)
• Work with clinical instructors/educators to facilitate clinical education experiences.
• Invests in own continuous learning and skill enhancement.
• Research Administration:
• Support unit evidence-based practice research initiatives by facilitating the incorporation of quality management and evidence-based practices in nursing care.
• Supports changes in nursing care using evidence-based practice.

Job Family Technical Competencies:

· 

• Budgeting - Knowledge of, and ability to apply, policies and practices for planning and administering a budget.
• Clinical Service/Department Operations Management - Knowledge of and ability to manage effective and smooth operations in a clinical service or department by utilizing various management principles and techniques.
• Decision Making and Critical Thinking - Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.
• Healthcare Regulatory Environment - Knowledge and understanding of legislation and regulatory bodies affecting healthcare and clinical research practices.
• Performance Management - Ability to apply organization's performance management system, practices, and tools to developing and improving individual, team, and organizational performance.

Percent of Time: 100%

Pay Grade: 5A https://hr.uiowa.edu/pay/plans

Schedule: 40 hours per week, Monday – Friday, variable hours between 7:00 AM – 5:00 PM with limited, rotating off-shift/weekend coverage to support our weekend option staff needed.

Availability to provide support to other clinics within a 2-hour radius required. Fleet Car provided. Paid drive time.

Location: Iowa City, Coralville, and North Liberty 

Benefits Highlights:

• Regular salaried position located in Iowa City, Iowa
• Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans. Complete information regarding the full benefits package may be viewed at: https://hr.uiowa.edu/benefits/fpsm
• For more information about Why Iowa? click here