_*An Title Loan Specialist is responsible to successfully perform the below job responsibilities within their home store and will also ensure completion of these tasks.*_ *Relationship Building /Customer Experience:*Build strong relationships with current and prospective customers, in person, in the market and over the phone. Monitor and measure customer satisfaction. Take the lead on case management for delinquent accounts. *Product Promoter:* Understand, recommend, and sell financial products and services to customers · Educates new customers on product offerings *Marketing:* Responsible for the on-going marketing strategy and physical marketing · Four Walls Marketing- Inactive calls, professional image. · Outside Marketing- Develops marketing plan, tracks marketing success, organizes local store marketing and community events, develops effective business partner relationships, etc. *Operations:* Responsible for managing the Title Loan product to meet Revenue, Expenses and Profit. · Understands budgeted financial expectations and implements a strategy to successfully meet or exceed expectations · Guides daily, weekly, monthly focus of Title Loan goals and objectives · *Compliance:* Adhere to all points of the Company / State law and regulatory requirements · Enter customer and transaction information accurately into the point of sale system (Vergent) · Create and maintain accurate customer files, · Adhere to local, state and federal regulatory requirements. · Completes audits on weekly / Monthly basis *Collections Counselor:* Direct the collection of money from past due and write-off customers, consistent with Company policy and regulatory requirements. · Lead on delinquent customers identified as a potential risk for write off · Counsel and re-establish expectations with potential risk customers.

Job Type: Full-time

Pay: $12.00 - $15.00 per hour

Expected hours: 38 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (Required)
• Financial services: 1 year (Required)
• Outbound calling: 1 year (Required)
• Loan collections: 1 year (Required)

Ability to Relocate:

• Clarksdale, MS 38614: Relocate before starting work (Required)

Work Location: In person