Job Type: Permanent Build a brilliant future with Hiscox The Complex Claims Specialist - Miscellaneous Professional Liability is a high-level adjuster role that adjudicates assigned claims within given authority and provides operational support to the claims team, This person also: • Adjusts and resolves complex to severe claims that includes all phases of litigation • With minimal supervision, drafts complex coverage letters, including reservation of rights and denial letters • Reviews and analyses claim documentation and legal filings • Drives litigation best practices to lead defense strategy on litigated files • Mentors Claim Examiners and Associate Claim Examiners • Uses superior knowledge and experience to affect positive claim outcome via investigation, negotiation and utilization of alternative dispute resolutions • Identifies emerging exposures and claims trends • Identifies suspected fraudulent claims and tracks with special investigations unit • Accurately documents claim files with all relevant claim documentation, correspondence and notes in compliance with company policies and applicable regulatory authorities • Develops content and conducts training for claims team and underwriters as requested Requirements The US Claims team at Hiscox is a growing group of professionals working together to provide superior customer service and claims handling expertise. The claims staff are empowered to manage their claims within given authority to provide fair and fast resolution of claims for our insured and broker partners. With strong growth across the US business, the Claims team is focused on delivering profitability while reinforcing Hiscox’s strong brand built on a long history of outstanding claims handling. Person Specification • 8 years of claims handling experience. A JD from an ABA accredited law school may be considered as a supplement to claims handling experience • Proven ability to positively affect complex claims outcomes through investigation, negotiation and effectively leading litigation • Advanced knowledge of coverage within the team’s specialty or focus • Advanced knowledge of litigation process and negotiation skills • Experience in mentoring and training other claims examiners • Excellent verbal and written communication skills • Advanced analytical skills • B.A./B.S degree from an accredited College or University preferred What We Offer • Competitive salary and bonus (based on personal & company performance) • 401(k) with competitive company matching • Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care) • Company paid group term life, short- term disability and long-term disability coverage • 24 Paid time off days, plus 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days • Paid parental leave • 4 week paid sabbatical after every 5 years of service • Financial Adoption Assistance and Medical Travel Reimbursement Programs • Annual reimbursement up to $600 for health club membership or fees associated with any fitness program • Company paid subscription to Headspace to support employees’ mental health and wellbeing • Recipient of 2021 Cigna’s Well-Being Award for having a best-in-class health and wellness program • Dynamic, creative and values-driven culture • Modern and open office spaces, complimentary drinks • Spirit of volunteerism, social responsibility and community involvement, including matching charitable donations for qualifying non-profits via our sister non-profit company, the Hiscox USA Foundation Salary Overview $90,000 - $155,000 #LI-MD1 Work with amazing people and be part of a unique culture If you want to help build a brilliant future; work with amazing people; be part of a unique company culture; and, of course, enjoy great employee benefits that take care of your mental and physical wellbeing, come and join us. If this is your first time visiting our career site and you wish to stay in touch please select the 'Introduce yourself' button on the top right. This will allow us to contact you with suitable vacancies. If you are a returning prospect and wish to view our current vacancies please Search for Jobs using the link on the top right. We’re a global, specialist insurer headquartered in Bermuda and listed on the London Stock Exchange. With 3,000 employees and 32 offices in 12 countries we’re a business with lots of opportunity for people with talent, spark and lots of ambition. If you want to build a great career with a company that prioritises strong values – such as integrity and courage – where our people always pull together to do the right thing for each other and our customers, then we’d love to hear from you.