Overview

Our goal is to provide every patient and every customer with services and products of superior quality. We do that through commitment, leadership, and establishing rigorous processes which we measure and continually improve upon.

Responsibilities

The QA Specialist position is intended to provide oversight and support for the Quality Program-Quality Management Planning, inspection preparedness and responses associated with laboratory accreditation, non-conformance management and Document Control management, and training and competency monitoring.

Work with the Laboratory Director and Department Supervisors to facilitate the Quality Management Planning process.

• Identify and monitor quality indicators.
• Schedule and conduct Quality Meetings and distribute the minutes.

Ensure inspection preparedness by conducting internal audits of laboratory processes to identify non-conformances and areas of needed improvement.

• Appropriate Authorization, Delegations, and associated Performance Assessments
• Training and Competency documented via MediaLab.
• Testing Exceptions

Effectively create and complete Corrective and Preventive Actions (CAPAs) for areas where non-conformances are identified.

• Immediate Corrective Actions
• Preventative Actions with Patient Remediation
• Continuous monitoring and Effectiveness Checks

License Coordinator for accreditation licensure.

Quality metrics data collection and analysis to identify trends and needed interventions.

QA Record organization and adherence to record retention requirements.

Responsible for management of the CAP website as applicable for the organizational profile as well as testing and supervisory personnel.

SmartSolve Software Administration for Document Control.

• Manage SOP Life Cycle (Implementations, Recurring Reviews, Administrator monitoring reports).

Other duties as assigned.

Qualifications

Education:

• Bachelor’s Degree (Medical Technology or Chemical, Biological, or Clinical Laboratory Science) preferred.

Work Experience, Technical Training, or Professional Licensing:

• At least three years’ experience and associated knowledge of Laboratory regulations (CMS/CAP/NYS) and accreditation processes in a Medical Laboratory-Clinical or Anatomic Pathology.
• Lean Six Sigma (Continuous Improvement) experience preferred

Other:

• PC application skills in Microsoft Office including Excel and Access.

EEO

Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.